BILL B
Usually works. Every now & again, it freezes, no idea why. I gave up, uninstalled & reinstalled on phone. Working fine now. The teleconnect to sound systems doesn't always work. Even when the venue has the ear / hearing aids symbol. I suspect that has as much to do with the venue as this app. But, the choices it gives, the support with the assistant (also not always great but usually good) makes it a really good app.
15 people found this review helpful
Sivantos Pte. Ltd.
September 24, 2024
Hi Bill, if the app freezes in the future, you may want to try force closing the app or restarting the phone before resorting to reinstalling the app. The induction loop hearing program simply activates the telecoil inside the hearing aids, so any connection thereafter with a venue is dependent on that venue's loop and audio system.
Kathryn Jane
When I first used this app, I was able to switch programs. Overnight one night, that ability vanished. The base and treble settings are a joke, but it does nothing either way. I have cros aid in the left ear. You can't turn up just the left that feeds sound to the right, it really is disappointing, to say the least. Signia, you can do better.
29 people found this review helpful
Sivantos Pte. Ltd.
September 25, 2024
Hi Kathryn, individual side controls depends on the type of connection the hearing aids have with the app. If you've lost your programs, it sounds like the app was reset at some point and no longer connecting via Bluetooth. For further assistance with getting connected, please contact us in the app: tap the 3 lines > Help > Contact Us.
MrNews Media
- Flag inappropriate
- Show review history
Totally useless! Just got my new hearing aid and this app. Tried to set the user programmable presets, and can rename them, but they DON'T REMEMBER ANY SETTINGS! Frustrating & pointless- tried multiple times but apparently the app is extremely limited in what it can do. In addition, you cannot even CHANGE settings if the phone is set to DND or the ringer is off. So no making adjustments in church unless you leave the ringer on and volume on. Very disappointed in the whole experience...
13 people found this review helpful
Sivantos Pte. Ltd.
September 25, 2024
Hello, the hearing aids are designed to reset to their default values when powered on, or when the hearing program is changed. If you need the presets adjusted to sound better by default, please see your hearing care provider. Regarding the app adjustments, contact us in the app for assistance: tap the 3 lines in the top left > Help > Contact Us