Tony Robinson
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The 'Chat' function is really confusing. It's so easy to take the original settings and make them better for one situation and worse overall. It really should show you what you've changed and where you are now (the full state). Finding the reset was quite hard as well (It's under settings, but only when you've got a good connection).
9 people found this review helpful
Sivantos Pte. Ltd.
13 May 2024
Hi Tony, thanks for your feedback regarding the Signia Assistant. While your hearing care provider can see the full overview of the changes made by the Assistant, we understand that there is value in the user also being able to see more details. We will forward your comments to our product team for further consideration.
Ken Hargroves
When trying the chat feature it tells me continuously to check my internet connection. I have 500 megabit per second speed so there's nothing wrong with the internet. I have tried restarting my phone and deleting and reinstalling the app but to no avail. An app is only as good as its functionality and this one is terrible. Another fault of this in my opinion is that you can't just pull down from the notification bar and adjust the volume on your hearing aids. You have to open the app every time
12 people found this review helpful
Sivantos Pte. Ltd.
11 June 2024
Hi Ken, thanks for the feedback on the volume adjustment. As for the Signia Assistant connection issue, please send us an email from the app: tap on the 3 lines in the top left > Help > Contact Us, and we'd be happy to assist in troubleshooting.
L G
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Just installed app 5-25-24. Overall, seems to work well. My one big disappointment, it will not stream Bluetooth phone calls and that is the feature I needed the most. 6-2-24 Update: upgraded phone and can now stream Bluetooth. Still giving 3 stars. I find the app pretty much useless. The volume adjustment lacks fine tuning and won't recognize my cross lateral hearing aid. The HearUSA app is much better.
8 people found this review helpful
Sivantos Pte. Ltd.
11 June 2024
Hello, as you have found by now, audio streaming is not a function of the app and actually depends on the phone model and hearing aid model. As for the CROS device not showing in the app, it should be available with the Bluetooth connection. We can help take a look if you email us from the app: tap the 3 lines in the top left > Help > Contact Us.