Liberty My Account

Smart Energy Water

About this app

Liberty strives to make the customer experience seamless, view and pay your bill from the device of your choice through the new Liberty My Account mobile app.

Choose your account notifications – email or text message – and how and when you want to receive them. View your usage with easy-to-read graphs, helping you better control your usage and save on your next bill.

Liberty My Account App is compatible with the most recent Android OS version as well as two preceding releases.

Additionally, the Liberty My Account web portal supports browsers: Chrome, Chrome Mobile, Firefox, Edge, Safari, Safari Mobile.

The Liberty My Account App is currently available to Liberty Utilities customers in Massachusetts and former Empire District electric, gas, and water customers.

Ratings and reviews

It feels like it just gets harder and harder to use at all. Logging in is a hassle even with biometrics set up, payments don't even show that they have been made at all, so double payment is very easy to do. Payments take forever to go through... why do you just seem to not want me to pay my bill? Months later 5 months later and the app still doesn't work? Very disappointing Liberty. The hell are you using all the money you make for if not to take care of the methods of payment?

I received an electronic bill that had a $0.00 balance (which I thought was suspicious), then I checked the app and it said that I owe $125. And, another reviewer of this app is right - I don't receive notifications that I have a new bill or message or anything. There are so many apps that people can use to pay bills, and this one doesn't specify what utility it's for, either. Plus, there seems to be limited functionality. I just don't like this app at all.

This app is terrible. Continuously locks me out, sends expired links to setup new passwords, tells you to contact customer service. I have a finger print set up, how is that not enough? puts you through 3 levels of authentication anyway, the worst app, I just want to pay my bill. It's like they want to rival Comcast for poor customer experience.

What's new

This update includes bug fixes and a few small performance improvements.