UnitedHealthcare

UNITED HEALTHCARE SERVICES, INC.

About this app

† Not all UHC plans are currently supported by the app, not all features are available for every plan

Managing health care on the go just got easier with the UnitedHealthcare app! It's designed to save you time by providing easy access to your information. Features available are based on your personal health plan and can include:

Find and Manage Providers
- Find doctors, specialists, or health care facilities with our guided and location-based search.
- Save your favorite doctors or facilities for easy access.

Manage Claims†
- Review your claims by member, provider, status, facility, service or date.
- Review your claims payment breakdown and Explanation of Benefits.

ID Card
- Never lose your insurance card again! View and share your ID card.

View Cost Estimates†
- Know how much you could pay for treatments and specialty services.

Reference Copays, deductibles, and out-of-pocket expenses†
- View your copay, deductible, and out-of-pocket expenses.

View Account Balances†
- Know your health reimbursement, flexible spending, and Optum Bank health savings account balances.

Easily Sign In
- Use HealthSafe ID™ (a new, enhanced login that lets you access nearly all UnitedHealthcare digital tools with one username and password) to securely access your app.
- Never forget your password again with fingerprint login.

Manage Your Health†
- View personalized recommendations for preventative care.

Ratings and reviews

I mean, it's fine, I guess. It never seems to accept the 2FA code the first time, which is stupid and frustrating. I wish it supported my authenticator app instead of getting an e-mail or SMS, though. Once loaded everything seems to work, albeit kind of slowly. It doesn't really do anything you can't do on the website, and a lot of features kick you back to that website, which makes the app all the more pointless.

The app itself is fairly easy to navigate. However, trying to use the app to find out if a food or product etc. is covered isunreliable. I scanned many items in the store just to get acquainted with what may or may not be covered. The only items I had in my cart app said were covered. Was not the case when I checked out. Close to half the $ amount spent was not covered and there isn't anything to say what wasn't. Embarrassing to say the least!!! Never expected to have to pay. 1st time using it.

The UHC Rewards section of the app is misleading by omission since it does not clearly indicate that the previous years rewards expire 120 days into the new plan year, except deep in fine print. There is also no warning email, message, or notification that your rewards are about to expire. Nor is there a clear delineation between last years and current years rewards. I noticed yesterday that my total balance dropped significantly, and it was only then that support told me the policy. Shameful!!

What's new

We’ve rolled out some changes to make our UHC app easier and more reliable to use.