DoorDash Order Manager

DoorDash

About this app

DoorDash Order Manager is an all in one tool for taking in orders, adjusting and managing them before preparation, and keeping them on track from pickup to delivery. Get help when you need it with live chat support. Grow your business through delivery.
You can sign up your restaurant for DoorDash at https://get.doordash.com in less than 5 minutes.
- Keep track of all your orders, and make sure your delivery customers get an A+ experience
- Easy 1-click confirmation of an order — no faxes, phone calls, or emails
- Tools for managing an order – Add Additional Charges, Mark Items Out-of-Stock, Contact Customers, and more
- Automated and fast — we’ll automate cancellations & refunds if an order has an issue

Ratings and reviews

As someone who works with both UberEATS and this app, Doordash can be better. Firstly, I wish there were a way to notify a customer if there's been an issue with making their order (out of stock menu item, delayed) instead of replacing it as the only options with something else they didn't even order and/or costs more. Secondly, when a menu item is marked as unavailable it takes a LONG time to go into affect and customers can still order said unavailable item. It's annoying, do better 👎

Doordash is the worst customer service I have ever dealt with. 38 calls, 12 e-mails, 1 week of service being down, and no one can help. I keep getting sent in circles because apparently it's impossible for their support team to get a hold of anyone who can help. They just send you an e-mail saying they'll reach out, and then never do. If you're a business, beware, this company is the worst I've ever dealt with.

It only says updated order manager when I try to load it. We haven't had a single order since this ridiculous update.

What's new

Bug Fixes/ Enhancements