![](https://play-lh.googleusercontent.com/a-/ALV-UjU8CoDYMKfv-fffkvRKY--7uSpuUel_ojNlipozgUzS2kOVH4la=s32)
Zachary Hearns
The app currently does not allow units to be changed from metric (kilograms and centimeters). This is problematic given the price of the scale and that this can only be done through the app. If this isn't resolved soon I will be sending back this, my renpho luggage scale, and renpho measuring tape. As of now I recommend not getting this scale compared to others.
1 person found this review helpful
Joicom corporation
July 8, 2024
Hi Zachary, sorry for the inconvenience caused. Before you change the unit of the scale display, please make sure your scale is connected to your phone, then tap the Settings button on the Me page and tap the unit to modify the unit. Please kindly contact us via email (support@renpho.com) if the problem persists. Sincerely, Customer Service Team
![](https://play-lh.googleusercontent.com/a-/ALV-UjVICxYRQGJKqxRNIdbtXLl2TdwgxRGSnembHZzgJXJJIXHE5SM1=s32)
Amelia Adele T.
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EDIT: After logging out, restarting my phone, and then logging back in, my data reappeared. There is still no sync option, though, & the app isn't as user friendly as it was. Everything takes more taps to do, it seems. I used to love the app. But after changing the app, my data will not sync. I've tried the trouble-shooting steps, but can't complete them because there are no "sync" options where the chatbot says there should be. I've logged in & out a few times.
7 people found this review helpful
Joicom corporation
April 25, 2024
Dear Amelia, Sorry for the inconvenience caused. Which periods of data are not synchronized? Could you please send some photos for our reference? Please kindly contact us via email (support@renpho.com) if you have further questions. Sincerely, Renpho Customer Service Team
![](https://play-lh.googleusercontent.com/a-/ALV-UjXkPtp2uSsWQvFeD1az1jQCEGMbIFbmq-8rC_tuFDryWDNVeJ9w=s32)
Paul
Wanted to let folks know who bought the Vont brand scale only to have the software support & company completely vanish, this app works with the scale I just downloaded it, clicked the "+", told it to look for available scales, and it found the Vont and transferred all the same information. It looks like a good app, One real nice feature is you can use the app in guest mode So you don't have to share any info, especially if you just want to confirm it's going to work.
35 people found this review helpful