
Kevin William
Quite a poorly designed app, even simple thing as forgot password doesn't work at all, you will not receive the temporary ID and password and you must call the customer service just to get it. Since 2024 it's been like that and I'm using the latest android version so it's impossible that it's my phone that's the issue, it's your application itself. Appreciate if the team could expedite the fix, quite a nuisance for customers.
7 people found this review helpful
Standard Chartered Bank PLC
August 19, 2025
Hi Kevin William, thank you for your feedback. Please be advised for Online Banking and SC Mobile Key related, 2-factor authentication is required. Kindly reach out to our Client Care Centre at 1300 888 888 (or +603-7711 8888 if you are calling from overseas) for assistance related to Online Banking and SC Mobile Key. Thank you.

Zoe Choong
Changing device for this app is a nightmare. All calls for temporary pins were directed to automated bots & the pin they generated gave me errors instead. There aren't any ways to reach a human staff at all. Everything require the key from this app. My entire account feels like it went on a lockdown just because the app was unusable. Cost me RM24 to grab back and forth from home to physical branch just to change device. You guys should pay me back instead for the hassle you caused me.
3 people found this review helpful
Standard Chartered Bank PLC
July 10, 2025
Hi Zoe Choong, this is not the experience that we aim for you. However, for issues related to Online Banking, 2-factor authentication is necessary and is only accessible through the Hotline Call Centre or by visiting our branches. Thank you and have a nice day.

Pasi Koistinen
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the most horrific app experience of any bank apps I have ever encountered. Even the most crucial and necessary functions are missing from the app. Data it shows is misleading. downloading reports is not possible. STAY AWAY. edit: NO. I will not be going to facebook to give feedback. Unofficial social media is NOT a channel for official bank feedback.
Standard Chartered Bank PLC
August 11, 2025
Hi Pasi Koistinen, we apologise for any inconvenience you’ve faced. Your feedback helps us to identify areas of improvements. Please PM to our Facebook page at Standard Chartered Malaysia if you require further assistance. Thank you.