
Kevin William
Quite a poorly designed app, even simple thing as forgot password doesn't work at all, you will not receive the temporary ID and password and you must call the customer service just to get it. Since 2024 it's been like that and I'm using the latest android version so it's impossible that it's my phone that's the issue, it's your application itself. Appreciate if the team could expedite the fix, quite a nuisance for customers.
21 people found this review helpful
Standard Chartered Bank PLC
August 19, 2025
Hi Kevin William, thank you for your feedback. Please be advised for Online Banking and SC Mobile Key related, 2-factor authentication is required. Kindly reach out to our Client Care Centre at 1300 888 888 (or +603-7711 8888 if you are calling from overseas) for assistance related to Online Banking and SC Mobile Key. Thank you.

Васси Драконов
Standard Chartered service is beyond horrendous! I was calling from overseas, spending almost a hundred dollars on phone credits trying to get ahold of staff to help with my debit card issues because the in app services are non-functional! Guess what? Nothing got resolved because I kept getting transferred to "relevant" agents/staff while spending most of the time waiting on the line while my phone's credit was getting deducted like there's no tomorrow! I won't use this bank again in the future!
9 people found this review helpful
Standard Chartered Bank PLC
October 27, 2025
Hi Васси Драконов, we apologise for any inconvenience you’ve faced. Your feedback helps us to identify areas of improvements. Please PM to our Facebook page at Standard Chartered Malaysia if you require further assistance. Thank you.