![](https://play-lh.googleusercontent.com/a-/ALV-UjXk3w7QeKoYFMGz25mDtipsKoRkD_1Q0aqQAKRUdXg8D9hcN8A=s32)
Brookie Girl †
I'm super happy this is an option, and I successfully got my photos backed up to the app. That being said, it had some bad glitching where it would freeze a LOT and would not only freeze in the app but would freeze my entire phone, as if it were bricked. It sometimes asked if I wanted to close out of the app or wait. I'd end up having to restart my phone once it unfroze my device. Due to this, it makes me a bit nervous to store my photos there AND wipe them from my device.
5 people found this review helpful
AT&T Services, Inc.
June 7, 2024
Hi, thanks for reporting this issue to us. We'll check it and improve our app.
![](https://play-lh.googleusercontent.com/a/ACg8ocLYqif6c9WBAFv63nHrrCN5rRI6Ypwt_0zervz9LgOsbGZH=s32-mo)
Janeal Shippen
Problems with this app are: 1- It's so painfully slow its virtually useless! I downloaded the app 5 days ago. In that time it has backed up 271 of my 6000 photos. 2- It doesn't stay connected to the internet. (I have fast business internet so the problem isn't my wifi) 3- I selected to back up over data if wifi isn't available hoping that would help. Nope! It doesn't switch when it drops. And it does it didn't reconnect itself. You have to close the app and restart. Positive: 1- nice layout
77 people found this review helpful
AT&T Services, Inc.
June 17, 2022
Hi Janeal. We understand your concerns and want to help. You can try to restart your device and also clear the cache for the app. If that doesn’t help, please contact us at https://www.asurion.com/appsupport/. Thank you!
![](https://play-lh.googleusercontent.com/a-/ALV-UjXA3gPZiKPE9b2ovmW_9RL6l_PONl-GjgjDt7_oHyD7AvaxogzT=s32)
Shawty Sweety
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PLEASE FIX!!! Their is no way to backup your photos and videos if the app doesn't do it automatically. It has been many months and my app still won't back up my stuff & since their is not a "start backup" button I have not been able to back up anything. I even tried uninstalling the app & reinstalling it & it's the same. Update: I am NOT contacting you as I have done it before and it was useless. You can very clearly read what I posted and solve the problem.
64 people found this review helpful
AT&T Services, Inc.
March 27, 2023
Sorry about this issue. Please contact us at https://www.asurion.com/appsupport/ and let us know the issue you encountered. We would be glad to help with this. Hope to hear from you soon.