Peter Thoen
Useless app as it only backs up some of the photos on your device. A backup program should work 100% or it is not working at all. There is no way to select which photos to back up. I have over 13,000 pictures on my phone in different folders. The app backs up a portion from different folders (including WhatsApp sent files, which do not need to get backed up). We need an app improvement where we can select easily whcih folder to back up (like Google Photos has ;-))
1 person found this review helpful
AT&T Services, Inc.
November 8, 2024
Hi, thanks for reporting this issue to us. If there is anything we can assist with, please message us at https://www.asurion.com/appsupport/.
Brookie Girl †
I'm super happy this is an option, and I successfully got my photos backed up to the app. That being said, it had some bad glitching where it would freeze a LOT and would not only freeze in the app but would freeze my entire phone, as if it were bricked. It sometimes asked if I wanted to close out of the app or wait. I'd end up having to restart my phone once it unfroze my device. Due to this, it makes me a bit nervous to store my photos there AND wipe them from my device.
20 people found this review helpful
AT&T Services, Inc.
June 7, 2024
Hi, thanks for reporting this issue to us. We'll check it and improve our app.
A Google user
Tortal Garbage. Everytime I try to open it it freezes and does not work. Very low capacity as well.. Not recommended at all. And of course, ATT customer service is the worst ever. They didn't speak English, don't know what they're doing and it takes 2 hours and several transfers before ending up right back where you started. Nowhere.. Total junk. You're better of with Google Photos
122 people found this review helpful