myBupa

Bupa Australia

About this app

Enjoy easy access to a range of online services for Bupa members:

· Claim for health care expenses on the go
· Access your claims history when you need it
· Check your extras usage*
· View all your active Bupa health insurance policies in one place
· View and manage your cover
· Use a digital card to claim with a tap of your phone
· If you have multiple policies, access a different card for each policy
· Manage your premium payments
· Access Bupa’s Life Rewards program
· Find Bupa health care providers in your area
· Update your contact details and communication preferences
· Get in touch with Bupa using the app’s messaging feature

* The extras usage feature is not currently available for all products.

Note: This app is not suitable for seeking medical attention in an emergency.

Ratings and reviews

Every time you launch the app, it makes you sign in, provide an SMS verification code, then set up a PIN and biometrics login. Need to use the app again the next day? You might think that you can use your PIN or biometrics to login quickly, but no! MyBupa makes you go through the entire set up all over again. Extremely inconvenient to use when you need it, and Bupa makes it more difficult to order a physical card to push us to use this broken app instead.

Every time I go into the app, it wants me to set it up again, even if I've already done it. It is a frustrating process as I have to get the one-time code and set up a pin. Then after a few hours or even over to the next day, I have to do the set-up all over again. Bupa can you please fix this as it's caused me to lose my place in the queue on the chat and makes the process slow when I try to use the digital card. Before the last update, the app was working fine and I had no issues

Doesn't let me login, I know my login details are absolute correct. I logged in on the same device via Web, with the same details but it just decided not to let me login despite trying multiple times. I have to call Bupa support everytime I want to use it, and I only use it every six months. Such a nightmare of an app to deal with, just get the card. This is absolutely not worth dealing with everytime you want to use it.

What’s new

We make regular updates to myBupa app to make it more reliable for you. In this release, we’ve made updates and enhancements to keep the app running smoothly.