
Tiffany M
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Phone plan options are determined by phone type, not customer preference. No longer have 24 customer service, cannot get a hold of them and when you do it either cuts off, you can't understand them, or they don't understand you and just hang up. No cancel option on the website or app. The live chat isn't a live chat, there is no live agent! I have had boost for almost 20 years, and the customer service and service options have definitely declined over the years!
12 people found this review helpful

Caleb
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My data takes a long time to reset. The app shows that my billing cycle ends on the 10th, but when I spoke to a representative, they informed me that it ends on the 11th. I'm confused about how they can see the 11th when I see the 10th as my billing cycle date. Truly annoyed me. If they don't fix it, I might have to change service after 20 years of being with Boost.
75 people found this review helpful

Daniel Scott
Total scam. I signed up for a plan for two lines, with one half off for a year. I see the charge was full price and called customer service. They said the discount doesn't get applied until the day the bill is due (so can't pay early). But it didn't even work. They took autopayment with no discount. Prior to this, just getting my phone set up, they told me they couldn't set up service and wouldn't give refund or cancel account. Took over 6 hours, being repeatedly lied to get it setup
164 people found this review helpful