My Telstra

Telstra Limited

About this app

Tracking your order? Making a payment? Getting help?

It’s quicker in the app.

Get in touch
• Just send us a message and you’ll be notified when we reply.

Manage your account
• Update personal details, track payments, manage your services and more.

Recharge your service
• Track your usage, turn on auto recharge, and get in control of your plan.

Check your internet speed
• Monitor outages, restart your modem and check your internet speed.

Telstra Plus
• Access exclusive offers and get rewarded just by making your payments on time.

Shop the latest
• From devices to accessories, shop the latest tech at your fingertips.

Troubleshooting that actually works
• With 98% of queries resolved in-app, you’re just a few taps away from getting on with your day.

Ratings and reviews

The App from time to time generates notifications. In order to read the notification the user is required to click on the notification and is taken to a Web page where they are requested to input their user ID and password. The Telstra App is training its users to click on links and disclose the very information a scammer would be seeking. Update: My Telstra App Support Team have advised me to turn off App Notifications so I will not see any notifications from My Telstra. Problem solved for me.

I don't have trouble spending the app. However it's almost impossible to navigate to the actual section you require first go. Then it's hit or miss whether you can get the app to perform the task you need it to do. it's really annoying when you get error messages for simple things like trying to check which devices are connected to the wifi . I find the chat AI help to be particularly useless

Every time I want to use this app, I have to open it twice. The first time will never load properly. I use biometrics to login and then it just sits there, loading, endlessly. Unless I fully close the app, open it again, login again, and then it finally loads. It's very annoying.

What’s new

Add a 5G Internet plan
We've made it easier to buy our 5G Home Internet plan in the app. Head to 'Shop' to check availability at your address.


Review your past bills
View your previous bills in more detail in ‘Payments’, so you can easily understand your charges.