HSBC UK Mobile Banking

HSBC

About this app

The HSBC UK Mobile Banking app has been created especially to help our UK customers do their everyday banking on the move. Download it today and you can:
• Log on quickly and securely with biometrics including facial recognition or fingerprint
• Make payments and check your balances on the go
• Pay in one or more cheques up to a limit of £2,000 per day
• Block, report lost and order a replacement card
• View or cancel standing orders and Direct Debits
How to log on to Mobile Banking
• If you’re registered for HSBC Online Banking, you can use your existing details
• If you’re not yet registered, simply download the app, then select ‘Register now’.
Access all your essential banking services on the go. Download the HSBC UK Mobile Banking app today.
Want to know more?
Move money
The HSBC UK Mobile Banking app lets you send money to family or friends using their account details or mobile number. Pay bills with pre-populated bank details for hundreds of major businesses. And instantly move money between your personal accounts.
Mobile statements
With the HSBC UK Mobile Banking app you can securely access your current account, savings and credit card statements.
Mobile cheque deposits
The HSBC UK Mobile Banking app lets you pay in cheques without going to a branch by selecting the account, entering the value then scanning the front and back of the cheque. Please keep any cheques until they show in your account. £2,000 per day. Cheques deposited before 10pm on a working day will be available by 11:59pm the next working day.
Block your card
Ever lost your card, only for it to turn up the moment you cancelled it? With the HSBC UK Mobile Banking app you can place a temporary block on your card with just a few taps. It will stay blocked until you unblock it, or it can be reported as lost or stolen.
Live chat
Need help or assistance? Select 'Chat with us' in the Support menu and, if you’re a Digital Secure Key user, we’ll send you an alert when we reply. So you're free to get on with your day.
Gambling restriction
You can choose to restrict transactions made to gambling businesses, such as casinos and online betting companies, and recurring transactions such as The Postcode Lottery. The block only applies to individual cards held in your name.
This App is designed for use in the United Kingdom. The products and services described in this App are intended for UK customers. This App is provided by HSBC UK Bank Plc ('HSBC UK') for the use of existing customers of HSBC UK. Please do not download this App if you are not an existing customer of HSBC UK. HSBC UK is authorised and regulated in the United Kingdom by the Financial Conduct Authority. If you are outside the UK, we may not be authorised to offer or provide you with the products and services available through this App in the country or region where you are located or resident in. This App is not intended for distribution, download or use by any person in any jurisdiction, country or region where the distribution, download or use of this material is restricted and would not be permitted by law or regulation.
• Log on quickly and securely using biometrics
• Make payments and check your balances on the go
• Pay in one or more cheques up to a limit of £2,000 per day
• Block, report lost and order a replacement card
• View and cancel standing orders and Direct Debits

Ratings and reviews

With branch hours being so limited these days, it would be really nice if the app actually worked when you need it. Used to be able to pay cheques in fine, but not any more. Absolute mess, with it looping taking pictures no matter how many times you say to use one. Very disappointing, and it seems to have been broken for a while according to reviews - seriously, it can't be that difficult to fix.

Good overall but lacking features and functionality of other bank apps (KBC is top still). Also, lately has become slow to launch (sometimes need to restart) and the issue where your account balance is still visible from a previous issue is still there. (and yes is fully up to date phone and app). Latest update is very cluttered and flashy for no reason... Why are the menu buttons on the top, looks like a desktop lay out.

The new app is horrifically bad, just tried paying a cheque in and it just glitches and kicks me out of the app. You would think with the amount of money these guys have made off their customers they could pay for an app that actually works. -edit- I've rung the number you provided and their advice is to use the app (that doesn't work) or go in the branch (that you've closed). Not really a very good service is it.

What’s new

We've refreshed our app with an improved design, making it quicker and easier to bank with us.
So what's new:
•  Personalise your home screen, putting your most used features at your fingertips
•  Smoother navigation between your products and services
•  Dedicated hubs to make it easier to find what you need
•  An enhanced mobile chat that acts like your very own assistant
Our new features are rolling out over the next few months, if you don’t see them right away, they’ll be with you soon.