Bank of Scotland Mobile App

Lloyds Banking Group PLC

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About this app

New to our app?
Packed with features to help you make smart everyday banking decisions, our app helps you stay on top your money – wherever you are.

With our app you can
• Log on quickly and securely with your fingerprint
• Manage your account – check balances and pending payments
• Set up Direct Debits and Standing Orders
• Pay in cheques
• Easily transfer money and make payments to UK and international accounts
• Get your Travel Money delivered for free to your home or local branch
• Set up spending alerts
• Check your PIN or request a new one
• Easily request a new card, report lost or stolen cards, freeze them and order replacements
• Quickly find and view transactions and statements
• Update your contact details


You can find plenty of other information in the app by using our ‘Search’ tool, as well as our handy ‘Help hub’.


Getting started
You’ll need
• The phone number that you’ve registered with us
• A Bank of Scotland UK personal account
• An Internet Banking username, password and memorable information

Keeping you safe online
We use the latest online security measures to protect your money, your personal information and your privacy.

How we’ll contact you
Using our app won’t affect how we contact you. Our emails will address you by your title and surname, and include the last four digits of your account number, or the last three digits of your postcode. Any text messages we send you will come from BANKOFSCOT. Be aware of any message that differs from this – it could be a scam.



Important information
Your phone’s signal and functionality may affect your service. Terms and conditions apply.

You must not download, install, use or distribute our Mobile Banking apps in the following countries: North Korea; Syria; Sudan; Iran; Cuba and any other country subject to UK, US or EU technology export prohibitions.

When you use this app we collect anonymous location data to help combat fraud, fix bugs and improve future services.

Everyday Offers is available to Bank of Scotland current account customers (excluding Basic Account holders) aged 18+ with a debit/credit card who bank online. Terms and conditions apply.

Fingerprint Logon requires a compatible mobile running Android 6.0 or higher and may not work on some tablets.

Save the Change® is a registered trademark of Lloyds Bank plc and is used under licence by Bank of Scotland plc.

Bank of Scotland plc, Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh EH1 1YZ. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Ratings and reviews

Transaction confirmations don't work! If I try to make a card payment, the approval screen only appears if the app is NOT already open when I make the payment. And for this latest payment it's sending push messages asking me to confirm if the transaction is genuine, but the message leads... nowhere. And there's nowhere on the app to 'find' this screen either, so I'm stuck in a pointless loop where the transaction gets declined EVEN THO I've approved it (?!), and I can't confirm it to try again

Before today's update from BOS,I had to do a factory reset on my phone which seemed to fix the problem, however a similar sign in fault started to happen as once you had entered your security details the app returned you back to the sign in page. This happened quite a few times and another rest was in order to fix the problem. The app seems to be working alright now but from time to time it does not recognise my fingerprint, other than than the app is sound it's job. Thanks for fixing it.

This was a good app but now it won't go past the authentication of your device page, even if I leave it for over 30 minutes. Tried uninstalling and installing a few times but no joy, emailed the support and have not got a reply. I rely on mobile banking as I work abroad a lot. Looks like I will need to change banks to one I can get the app to work on.

What's new

We’ve fixed some bugs and made performance improvements, to make our app even better for you.

We’re also working on new features that will be available in a later release.