![](https://play-lh.googleusercontent.com/a-/ALV-UjVMX4d34Ze6RBqHSoPdVSGbwNqSpbMvJjV08ugsr06XVzHTlhb4=s32)
Paladin1
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Less informative, detailed or useful as the previous version. More confusing user interface, and does not enhance utility of the shaver - in fact reduces it compared to the prior version. Less configurable (as an example, it appears to exclusively use a 24h clock), and it feels more like a downgrade.
3 people found this review helpful
Philips Consumer Lifestyle B.V.
March 28, 2024
Hello, thanks for taking the time to share your feedback on the GroomTribe app. We're sorry to hear that you're not totally satisfied with the new version of the app. We appreciate your feedback and will make sure to take note of it. If you have any questions or concerns, please feel free to get in touch via the contact information on our website.
![](https://play-lh.googleusercontent.com/a-/ALV-UjUudAOJC3n4uX-Hjm3Nbxru2SnDHUdQULnzENpt70tszA783NQ=s32)
Michael H
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1. The app worked flawlessly for about 3-4 months. It gives you tips, tells you how to clean, etc. However, it stopped working. It no longer connects to my shaver. When trying to connect, the circle just sits there spinning. Yes I've tried there troubleshooting steps. Even did the uninstall to reinstall but still no luck. 2. The shaver gives a nice cute. However it takes to long in my opinion. And that's mostly due to the small circlular motion that is recommended by the app.
27 people found this review helpful
Philips Consumer Lifestyle B.V.
July 1, 2022
Hi, Thanks for sharing your feedback with us here. We're sorry to see you're having trouble with connecting the app to your shaver, so we would like to see how we can help. Feel free to get in touch with us via Facebook (@Philips) Twitter (@PhilipsCare), or philips.com/support, so we can have a look. Hope to speak to you soon!
![](https://play-lh.googleusercontent.com/a/ACg8ocKqzTngiYZHZv585WL9KNtpHkGMrv9D_K8A-RIOjNRHAuTWMQ=s32-mo)
Dan Oetzel
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They don't test their app updates. Basic regression testing would show the new app design for usage history won't show all the shaving details, only pressure. Not motion or duration. Also no indicator when the app connects to the shaver or how many shaves it synced. All worked fine on prior app version. Also no valid developer support contact info on Play Store. How about putting the old appversion back until the new design is actually fully tested and ready for implementation?
14 people found this review helpful
Philips Consumer Lifestyle B.V.
February 5, 2024
Thank you for your review, Dan. We're sorry to hear that you've been experiencing issues with the latest version of the GroomTribe app. We would like to take a closer look at your situation, so please feel free to reach out to us on Facebook (@Philips) or X (@PhilipsCare). Thanks again, and we hope to hear from you.