CSC Service

CSC ServiceWorks

About this app

Quickly request service for any CSC ServiceWorks (formerly Coinmach or Mac-Gray) laundry, air (branded AIR-serv or XactAir), and other equipment nationwide. No account required. Service requests allow us to rapidly dispatch technicians, accelerating repair times so equipment works when you and others need it.

• No account required
• No need to provide location details for the equipment
• Use your phone’s camera to scan the barcode of the equipment License Plate sticker
• Or, type in the License Plate
• Pick from preset problem descriptions for the equipment you’re reporting
• Optionally, choose to receive email or text messages about the status of the request

Use this app to submit a service request for any equipment with a CSC ServiceWorks License Plate sticker. Please note, if you are using a CSCPay Mobile or CSC GO laundry room, consider using the CSCPay Mobile or CSC GO mobile apps to report service.

If you need to report a fire, gas leak or any other life-threatening emergency, dial 911 immediately.

Ratings and reviews

This company is not backed by the BBB. Entering machine number and scanning number brings back invalid machine when trying to report a issue but if you scan the machine to PAY, it will take your money. Don't bother filing a complaint online or calling the number because this company will say they are going to send you a check for the couple bucks you lost but you will never get the refund. Apartment complexes using this scam company should be completely avoided.

When you enter the machine # it states, "invalid machine," when you call you can only have issues during normal business hours, and when you submit through the other application it states, "Processing," but cannot be traced by the callers or by the online verification. I have lost almost $10 since 3/4, and now a family of 3 tried to dry their clothes, and the dryer is still not drying efficiently like one of the heating elements went out.

As others have noted, the app no longer works. Even when it did work, this company never fixed the machines that were reported broken. Tech would fraudulently close the ticket as "no trouble found" but the machines still don't read cards. No tenant can use them.

What's new

Miscellaneous bug fixes and improvements