SmartHub

National Information Solutions Cooperative

About this app

SmartHub provides utility and telecommunications customers account management at their fingertips. Customers can view their usage and billing, manage payments, notify customer service of account and service issues and receive special messaging from their local utility or telecommunications company.

Additional Features:

Bill & Pay -
Quickly view your current account balance and due date, manage recurring payments and modify payment methods. You can also view bill history including PDF versions of paper bills directly on your mobile device.

My Usage -
View energy usage graphs to identify high usage trends. Navigate graphs quickly using an intuitive gesture based interface.

Contact Us -
Easily contact your service provider by email or phone. You can also submit one of the many predefined messages, with the ability to include pictures and GPS coordinates.

News -
Provides a convenient way to monitor news that may affect your service such as rate changes, outage information and upcoming events.

Service Status -
Displays service interruption and outage information. You can also report an outage directly to your service provider.

Maps -
Displays facility and payment dropbox locations on a map interface.

Manage Wifi-
Easily manage your WiFi network and connected devices. Maintain passwords, troubleshoot issues, create and control guest networks, limit access to connected devices, create rules with parental controls and check internet speed.

Ratings and reviews

This app is alright. Reports aren't great, could be more intuitive. Good for looking at & paying my bill. When I can log into my account. I know I'm entering in my password correctly. I say I'm having trouble accessing my account & it asks all these questions to verify I'm me. One of them is what is the last amount I was billed. The amount I enter doesn't match the records. That is because I CAN'T ACCESS MY ACCOUNT TO SEE THE STATEMENT THAT JUST CAME OUT TODAY! I only know last month's amount.

I have had nothing but problems with this app! Every time there's an update it won't let me log in after. Sometimes, just randomly, it won't allow logging in. I would think that a company that provides internet would have a decent app provided to pay for their service, especially when it's required. Very frustrating!

When this app works properly, it is the best to track your electric usage. "When it works properly" is the key phrase... Entire sections of the day are missing electricity usage. What's up with that. So yeah, get a dev that can make the app work all the time. What good is an app if it " kinda works". We know you have to be reading your ratings and reviews. Kind of embarrassing.

What's new

Made changes to keep code base current with the latest software, to maintain good coding standards, to eliminate potential bugs, and to prepare for future projects.