City Utilities – My Account

Smart Energy Water

About this app

City Utilities’ My Account lets you pay your bill and monitor your utility usage from the convenience of your mobile device. My Account is the easy way to open and close an account, learn about CU’s energy-saving rebates, report an outage, and much more! Log on today to start seeing how you can save time and money.

My Account will let you:
• Pay bills online
• View your energy and water usage
• Report an outage
• Set up email or text notifications for bills and payments

Ratings and reviews

App UI is terrible to navigate. No way to easily add or update payment methods, let alone the alerts section where you can't delete them without going into each individually. Can't view details of bills without downloading them either. Just absolutely clunky and unhelpful, but is about the only way to pay without fees, so here we are.

Terrible. The auto-fill on bill pay doesn't work correctly. It auto-fills, and then won't accept the info until you retype it. The search fields (for address, state, city) turn into drop menus mid typing. It you auto-fill your card info, it changes your payment amount to your ccv. Poorly developed and super frustrating to use.

Horrible. The app does not actually report back to their systems when you pay on your bill through it. It is a waste of time to even have on your phone. Don't waste your storage space for it. Easier to take the few minutes out of your day and pay at their kiosk or even in person.

What's new

This update includes bug fixes and a few small performance improvements