HSBC UK Mobile Banking

HSBC

About this app

The HSBC UK Mobile Banking app has been created especially to help our UK customers do their everyday banking on the move. Download it today and you can:
• Log on quickly and securely with biometrics including facial recognition or fingerprint
• Make payments and check your balances on the go
• Pay in one or more cheques up to a limit of £2,000 per day
• Block, report lost and order a replacement card
• View or cancel standing orders and Direct Debits
How to log on to Mobile Banking
• If you’re registered for HSBC Online Banking, you can use your existing details
• If you’re not yet registered, simply download the app, then select ‘Register now’.
Access all your essential banking services on the go. Download the HSBC UK Mobile Banking app today.
Want to know more?
Move money
The HSBC UK Mobile Banking app lets you send money to family or friends using their account details or mobile number. Pay bills with pre-populated bank details for hundreds of major businesses. And instantly move money between your personal accounts.
Mobile statements
With the HSBC UK Mobile Banking app you can securely access your current account, savings and credit card statements.
Mobile cheque deposits
The HSBC UK Mobile Banking app lets you pay in cheques without going to a branch by selecting the account, entering the value then scanning the front and back of the cheque. Please keep any cheques until they show in your account. £2,000 per day. Cheques deposited before 10pm on a working day will be available by 11:59pm the next working day.
Block your card
Ever lost your card, only for it to turn up the moment you cancelled it? With the HSBC UK Mobile Banking app you can place a temporary block on your card with just a few taps. It will stay blocked until you unblock it, or it can be reported as lost or stolen.
Live chat
Need help or assistance? Select 'Chat with us' in the Support menu and, if you’re a Digital Secure Key user, we’ll send you an alert when we reply. So you're free to get on with your day.
Gambling restriction
You can choose to restrict transactions made to gambling businesses, such as casinos and online betting companies, and recurring transactions such as The Postcode Lottery. The block only applies to individual cards held in your name.
This App is designed for use in the United Kingdom. The products and services described in this App are intended for UK customers. This App is provided by HSBC UK Bank Plc ('HSBC UK') for the use of existing customers of HSBC UK. Please do not download this App if you are not an existing customer of HSBC UK. HSBC UK is authorised and regulated in the United Kingdom by the Financial Conduct Authority. If you are outside the UK, we may not be authorised to offer or provide you with the products and services available through this App in the country or region where you are located or resident in. This App is not intended for distribution, download or use by any person in any jurisdiction, country or region where the distribution, download or use of this material is restricted and would not be permitted by law or regulation.
• Log on quickly and securely using biometrics
• Make payments and check your balances on the go
• Pay in one or more cheques up to a limit of £2,000 per day
• Block, report lost and order a replacement card
• View and cancel standing orders and Direct Debits

Ratings and reviews

Most people use their phones rather than computers so it's a shame that this banking app has such limited functionality. No statement balance (without downloading statements), no "pay statement balance" option. And I wish the convoluted security code thing (on web - Is it on app too?) was optional. I really need to do that just to pay my CC bill? Refer to the Chase US app, which is the best I've used.

The most unnecessarily complicated mobile banking app I have had the misfortune to experience. No 24 x 7 support. Frequent lockouts. Confusing security with digital secure passcode, online banking password, username, secure key, and app dependency to even attempt to logon. Once locked out, nobody available on the phone. As soon as I can log back in to determine my card balance, I will be closing my account. Very badly designed, implemented and the security is stupidly complex and does not work.

The simple act of paying a credit card balance is a multi screen process. It involves finding the correct payee among many, typing in your cc #, all on a separate screen from the home page. Huge potential for error. Unbelievable that this clunky process exists in the modern world. If it is listed on the home page as an account, why isn't it as simple as moving money between the checking and savings account. The user experience is terrible. A real disappointment.

What's new

Bug fixes and minor enhancements