My Spectrum

Charter/Spectrum

About this app

One App, All Your Services! We’ve made it even easier for residential customers to sign in and manage your Spectrum account with My Spectrum App.

Pay Your Spectrum Bill
• Pay your bill for Spectrum Mobile, Internet, TV and Home Phone.
• Enroll in Auto Pay: Never miss a billing due date.
• Schedule one-time payments: Control how and when your Spectrum payment is sent.
• Sign-up for paperless billing.
• Find statements: Review previous billing statements and service history.

Do You Speak Spanish?
• Toggle your language preferences from English to Spanish right in the app.

Manage Mobile Services
• Check and manage your Spectrum Mobile data usage and plans.
• Add and activate your new Mobile line.

Stay Informed
• Get billing, equipment, outage and activation notifications right on the home screen.
• Upgrade to Advanced WiFi and receive our best-in-class Security Suite.
• Troubleshoot your WiFi and internet connections with our enhanced dual Speed Test!
• Find your nearest Spectrum Store.
• Connect to Spectrum WiFi access points nationwide.

Simplified Support
• Self-install your modem, router and other devices without making an appointment.
• Chat with us in app, including live Spectrum customer service.
• Track your technician in the app.
• Instead of calling, quickly search and find answers with our newly designed support section.

Tell Us What You Think
• Share feedback about your app experience—we read every comment.
• We love suggestions about the My Spectrum App—we use customer feedback when we plan our updates.

Discover Our Other Apps
• Spectrum TV: Stream movie and TV favorites right from your phone.
• Spectrum Sports: Never miss a game when you’re on the go.
• Spectrum News: Local news, weather, events and more.
• Spectrum Enterprise: For when your office means business.

Ratings and reviews

Was talked into coming back for a better rate and higher speeds. Truth is, Spectrum's been lagging and buffering quite a bit, whereas..... Frontier ran great, but almost double the price. We were told it could handle up to 200 devices. we have 3 cells, a PS5 and Spectrum. There should be no reason for all the buffering and lagging. Disappointed and debating on staying or not.

I first gave 5 stars, but now 1 because they lied to my face. I did their "upgrade" to my phone and was told I would get a $700 credit for my old one. It never happened. I called them, and they said , "You got the credit." But NO I DIDN'T! I still see the same huge amount owed and the same payments and would not have upgraded without the credit. As soon as I pay off this whole bill, I'm dumping them for Straight talk. Don't fall for the "upgrade promises" cause you will regret it.

I have the hardest time accessing the app. It's been like this since I got Spectrum in October. Doesn't seem to matter how many updates I do it's hardly functions or takes me well over 4 times to log in. This is very inconvienient considering that it only ever seems to work well enough when the bill is due. Also, the biometrics never works for me I'm always prompted to log in through the website. Which, consistently gives me a residential error code.

What’s new

We’re now providing more flexibility when it comes to Auto Pay of TV, Internet and Home Phone services. You can choose a monthly payment date that works best for you. Go to Billing and select Auto Pay to pick your preferred payment date. The change will take effect for the following month of service.
If you have feedback to share or need assistance, please visit Community.Spectrum.net/discussions, sign in and select "Ask a Question".