sami bear
For general billing or basic info its great, but anything more its not at all. Will ask you to download other apps, like rogers x, that don't work, but are required. If you try the chat option, you wait 74 minutes then it disconnects you. Try calling and the guy barely speaks English, so you are back to your original problem, only now you wasted well over 3 hours and spent your last nerve! Avoid if you can!
1 person found this review helpful
Bhupinder Saini
Just ported my number to Rogers. The app is really bad. Can't even log into it. After I try to sign in, it takes me to browser to sign in there, and once I do that, it comes back to the same screen without any option. Tried uninstalling and installing it back again. Same issue. Really bad experience as a new customer.
18 people found this review helpful
Rogers Communications Inc.
August 27, 2024
Thank you for providing us with your feedback. We definitely want to help you get connected. Do you have any issues logging into your MyRogers profile on Rogers.com? Please reach out to us in the Rogers community forums so we can investigate this further for you. ^tb
Patrick
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It works fine but why the hell do I need to enable cookies in my browser to sign in the APP every single time? Makes it kind of pointless. Don't have this issue with any other app, even the shaw internet app doesn't need to sign in using browser Everytime. I got the app to not have to sign in Everytime and have to enable cookies etc. why not have a true stand alone app with bio features like every other app.
3 people found this review helpful
Rogers Communications Inc.
May 22, 2024
Patrick, we're sad to hear that the app has not been working well for you recently. Please clear the app cache data for the app on your device and then disable and enable the app again on your device. Let us know if these issues persist. ^tb Edit: Thanks for keeping us updated. ^ms