Consumer Accounts with UMR

UNITED HEALTHCARE SERVICES, INC.

About this app

Login information
· If you are a new mobile app user, select “New User? Set up your account” to setup.
· If you have already viewed your account(s) through umr.com and don’t remember your separate mobile app username and password, select “Forgot password?”
· If you experience issues logging in, email [e-mail] or call 800-826-9781.

Save time and hassle while making the most of your Consumer Account$ by quickly checking your balances and details. Our secure app makes managing your health benefits easy through real-time access and intuitive navigation to all your important account information on the go! Powerful features of the app include:

Easy, Convenient & Secure

No sensitive account information is ever stored on your mobile device
· Use Touch ID or Face ID to quickly log in to the mobile app
· Setup security questions on your first login to protect your account

Connects You with the Details

· Quickly check available balances 24/7
· View charts summarizing account(s)
· View existing claims
· Click to call or email customer service
· View your statements and notifications
· Scan product barcodes to determine their eligibility as a 213(d) qualified expense

Provides Additional Time-Saving Options (if supported or applicable to your account(s)) 

· Reimburse yourself
· Take or upload a picture of a receipt and submit for a new or existing claim
· View, contribute and distribute HSA transactions
· Manage your expenses by entering medical expense information and supporting documentation
· View your HSA investments
· Retrieve your forgotten username/password
· Report a debit card as lost or stolen

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Ratings and reviews

This app makes me want to jump into traffic. You cannot upload anything other than photos (like PDFs) but you also can't navigate to other photos outside of "camera roll" whatever that is. So you have that statement pdf you downloaded? Well too bad. Took a screenshot of said PDF? Also too bad. You can only take a picture of a actual paper. Also, there doesn't seem to be a way to save provider details. So you have the fun task of filling in your daycare's deets every time you make a claim.

I set up an account online and then upon logging in to the app on my phone I kept getting an error stating my credentials are incorrect when I know they are not as i just set up the account! You advertise in the mailing I received, to utilize this app for ease of use when it comes to using my FSA however there are clearly bugs to be worked out in the app.

Cannot use saved password. It just refreshes on the loading screen. Trying to copy and paste from a password manager does not work because toggling between apps causes the other fields to erase. I therefore cannot rate anything else about the app.

What's new

Security improvements