Shopify Inbox

Shopify Inc.

About this app

About Shopify Inbox
Use Shopify Inbox to talk with customers and sell over chat. With Shopify Inbox, you can grow your business, build strong customer relationships, and spend less time on support all from a free business chat app.


USE CHAT TO SELL MORE AND BUILD STRONG RELATIONSHIPS


Shopify Inbox is so much more than support. In fact, 70% of Shopify Inbox conversations are with customers making a purchasing decision.

Use Shopify Inbox to:
• Save time managing customer conversations from online store chat and the Shop app
• Send products, discounts, from your Shopify store directly inside chats with just a few taps to turn more conversations into checkouts
• Send automated messages and continue chats over email so you don’t need to respond in real time
• Know when customers add or remove items from their shopping cart
• Assign chats to your staff and team to scale customer conversations

SHOP APP
Let customers contact you from the Shop app.

---------

FEEDBACK & SUPPORT

For 24/7 support visit the Shopify Help Center: help.shopify.com


Thank you for using Shopify Inbox on Android. We love hearing your feedback. Please let us know what you think of Shopify Inbox by leaving a review.

Ratings and reviews

Laggy. Can't pull up customer info. Can't click to get their email. So while chatting you have to remember how to spell their name in order to look them up in your shopify app. Why? Why would you do this? At least let us copy their name or their email to paste into shopify. But you should be able to click their name and get their order info. This is crazy. Also not showing closed chats. Just says no chats. Just gone. When sending message constantly says not delivered click to resend.

Shopify was a very bad experience for me. I hate to say it, but it is the absolute worst platform for building a store front to sell music and merchandise. lots of hidden fees and the instructions are not clear. Shopify mixes in things you have to pay for when you search for something to use for free. I picked what I thought was a free template for my webpage but after I got it, 2 weeks later I got a bill from a company wanting $65. it wasn't that good. I'll never recommend or use Shopify ever.

I really want, and need, this app to work but it is very disappointing. Notifications often don't come through, regardless of settings and settings changes. Deleted and re-downloaded a couple times to no avail. Can't read the full chat response in the app (I have to read it quickly if/when I get/see a notification). Words and letters are missing from texts, menu items, icons, etc. Please help. Thanks.

What’s new

Bug fixes and improvements