
Patrick R
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Update. The app is mostly unresponsive. When it does "work", I have to perform each action at least twice Update. Every time that I want to view the router, I click on it and then it says I'm not connected to the network. Update. Still not fixed. Why do they want you to pay a subscription when the features never work. Most features don't work all of the time. It's very hit or miss for the controls. Worked marginally OK before, now it's worse. It's very slow to start and sync to wifi.
40 people found this review helpful

Brandon Lott
I have not used this service in a year and a half and I am still being charged despite attempting to cancel over 10 times. There is no easy to find billing support, and it's still able to change you despite canceling and changing banking information 3 times. I've got all new cards and accounts, my next step is to either change banks and see what happens or sue TP Link for all the money and time they've cost me over the last 1.5 years. I would definitely suggest never using this service
10 people found this review helpful

Natalia Moukaeva
I agree with Withkeys Quilkert. "It does what it does best. Access to the router configuration through the cloud as well as locally on network in an easy GUI. However, more needs to be done to secure access to it besides just a password for cloud account. They need to allow multi-factor authentication and track logins to the cloud account. Until they address that, I do not recommend allowing the wifi router access over the cloud. Once password is compromised, it gives unauthorized users access.
12 people found this review helpful