Sam Goodger
Quite easily the worst delivery app I have ever used. Not only is the interface terrible but the customer service is almost non-existent. If you accidentally put the wrong address, there is NO way to contact the courier to see what they may have done with the order. And good luck getting in touch with ANYONE at Menulog to escalate any issues with your orders. They don't have any numbers to call and you must use their useless chat system. I'd write more but I have run out of characters. AVOID!!!!
15 people found this review helpful
Just-Eat Holding Limited
20 July 2022
Hi Sam, thanks for leaving us a review. We're sorry your experience hasn't been great. We'll work on improving our service with your feedback. Please email us at enquiries@menulog.com if you need help with anything. Thanks!
Urban Nymph
Don't use Menulog. They almost always either deliver the wrong order or show up super late. They don't give you a way to contact the driver. Menulog customer service is abysmal and doesn't give refunds, just vouchers, but you have to spend MORE than the voucher just to use it. I can't believe that's even legal. Do not ever use this service. Uber eats is way more reliable.
9 people found this review helpful
Just-Eat Holding Limited
07 December 2023
Thanks so much for your review. We're sorry to hear you've had a few mix-ups with your orders and we know how frustrating this can be. We understand you're disappointed with receiving the voucher over refund, and this is something we'd love to look into. To get in touch, you can fill in a webform on the app, or send us a DM on Facebook, Insta or X.
Santa Claus
I do notice stores put their prices up for Menulog, so you pay a higher price per item plus a delivery fee plus a service fee. Occasionally, I have had my orders lost, and Menulog have declined to help, leaving me financially out of pocket to the tune of around $5] on each occasion for their problematic delivery drivers. Most orders do, however, thankfully arrive, and on most are on time.
18 people found this review helpful