Direct Auto Insurance

Name: Direct Auto Insurance
Availability: InStock
Rating: 3.2248995304107666 (2501 reviews)
Author: National General Insurance

National General Insurance

3,2

2,5K reviews

500K+

Downloads

Everyone

About this app

Access your policy on the go. Here are some of the things you can do with the Direct Auto app:

- Sign your new policy documents
- Access your ID cards
- Make a payment
- Reinstate or renew your policy
- Request roadside assistance
- File a claim
- View your drivers and vehicles
- View your coverages
- View all policy documents
- View your payment history

Updated on

23 Jul 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age. The developer provided this information and may update it over time.

This app may share these data types with third parties

Location and Financial info

This app may collect these data types

Location, Personal info and 3 others

Data is encrypted in transit

You can request that data be deleted

Ratings and reviews

3,2

2,45K reviews

Jillian Johnson

28 August 2025

This app sucks! The only way to contact anyone is by a single phone number that you can't even get a hold of anyone on most of the time. So if you can't reach anyone with that phone number what the hell are you supposed to do??? Right now it's not working because they are apparently having technical difficulties, that's all the thing says, it rings a couple times and then an automated voice says "We're sorry, we're having technical difficulties right now, please call back later'then it hangs up!

8 people found this review helpful

National General Insurance

02 September 2025

We recently updated our app login process to include multi-factor authentication for enhanced security. If you haven't completed this step, please register for a new account. If you’ve already created a new account and are still experiencing issues, please contact our customer support team at 877-463-4732 for further assistance.

Daylin “Reuber”

09 July 2025

App is unusable once again for a solid 2 weeks. I tried to login just this morning to check my account even though I've tried checking it over the last 2 weeks and it's been a constant failure, and the app doesn't even have a User ID or Password bar to text into. It only has a Login button and when pressed does absolutely nothing. And trying to sign in on the website doesn't work either, because the login page doesn't even load.

58 people found this review helpful

National General Insurance

13 June 2025

I'm sorry you're having issues with the app and website, if those issues are still occurring today, can you please send me an email at DAMobileapp@ngic.com so i can look into it. Please include your policy number and if possible a screen shot of the error or a description of the problem. thank you

Barbara Newitt

07 July 2025

I just checked app and under make a payment the only option it gives is Cash with no option to set up Auto-Pay. The only way to pay is to go to your local office and pay or call them and enter your card information. What good is this app "Nothing Good" just a pain in the rear end, I wanted to say something else but was being nice. So aggravated. Additional complaints on app, I can't log out of the downloaded app without Powering off phone. All it does is just Spins. Use Playstore to open .

6 people found this review helpful

National General Insurance

08 July 2025

I'm sorry you're having issues with the app. I would like to have someone take a look at your policy with you to see why you only have cash as an option. Please contact us at 877-463-4732 so we can assist you and escalate any issues as needed. We apologize for the inconvenience. Thank you!