![](https://play-lh.googleusercontent.com/a-/ALV-UjW2Rg0EuxuGypPYaw2O48pMRJSE2moQgQZN_3xsUi2h7B4KufdZKw=s32)
Honey
I'm having the exact same problem as everyone is saying. The app wants me to turn on wifi to connect, and it is already connected. When I set up the wireless connection. It is like someone comes along and takes off the check mark to my wireless connection. Maybe Tmoible or Metro has control over the app, and we don't. During the day, it works great, and then 8 pm comes around. Everything doesn't work. I'm going back with astound.Never had issues with their internet connection.
21 people found this review helpful
![](https://play-lh.googleusercontent.com/a-/ALV-UjVAHnulFrbJNhZXK411JiszPTAL8Hzi51TZcDk0008re9xj_LhI=s32)
Tomás Manuel Peláez
absolutely ABYSMAL internet service. the app itself is confusing and I have to use both this and the T-Mobile app to manage my account which is a headache. Every SINGLE night, the Internet stops working entirely for many hours. many calls haven't resolved this. sometimes it works, sometimes it doesn't. lots of excuses given by T-Mobile but its really incredibly bad and when it does work it's just ok at best. I'm paying every month for Internet that only sort of works and it's the only choice.
12 people found this review helpful
![](https://play-lh.googleusercontent.com/a-/ALV-UjWiJoV0BdMg5iUEt9LhzNYDcNdypLKK75oD1nJ3doa8yIa32Pc=s32)
Chris Fogel
I have to agree with others that the app is pretty worthless. It provides minimal information you can get by looking at the device. I moved the device to the opposite side of my house to where the app showed the best signal, (I sit between three towers) and the most I can get is three bars. From my perspective, I am spending $500 per year on a defective service that certainly has not met my expectations. I had to add Comcast service so I can run my computer and the TV at the same time.
64 people found this review helpful