e& UAE

265K reviews
Content rating
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About this app

Get e& UAE app – your online e& store, open 24/7
A one-stop destination where you can manage multiple accounts, recharge, pay your bills, subscribe to add-ons, and avail exclusive online offers and much more with 24/7 live online chat support.

Postpaid Plans
Select the best postpaid plan for your needs and enjoy instant activation with eSIM. Avail online exclusive offers only when you buy on our website or e& (etisalat and) UAE app.

Prepaid & Recharge
Get a FREE SIM and create your own plan. Get bonus cashback on every recharge.

Add more power to your mobile and eLife plan with our value add-ons. Log in to e& (etisalat and) UAE app and subscribe to add-ons from anywhere. Choose from our variety of data, voice, combo, roaming packs, TV packages and calling offers.

eLife Home Internet
Connect to a world of entertainment and get FREE 24-hour installation when you shop our eLife plans online. Get ultra-fast fibre internet with up to 1G speed, 300+ TV channels, and unlimited local calling within the UAE. Upgrade your existing eLife plan or request an eLife Home Move in a few clicks.

Home Wireless
Open e& (etisalat and) UAE app and subscribe to Home Wireless 5G plan to enjoy unlimited data, a premium 5G Plug-n-Play router delivered to you for FREE within 24 hours*, plus FREE STARZPLAY & GoChat premium subscriptions – all yours to enjoy.

Download e& (etisalat and) UAE app to get the latest deals on smartphones, laptops, tablets, speakers, headphones, and gaming consoles with guaranteed FREE 24-hour* delivery and pay in easy instalments for up to 36 months.

Smart Living
Build your smart home with us. Download e& (etisalat and) UAE app to buy our state-of-the-art smart home devices delivered to you for FREE within 24 hours*, with easy payment plans of up to 36 months.

Protect yourself and your loved ones by purchasing an insurance policy with the best quotes from companies trusted by e&.
Updated on
Jun 8, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
No data collected
Learn more about how developers declare collection
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

261K reviews
vyshakh parakkat
July 18, 2022
I've been a Etisalat customer for so long. But I always get disappointed when I call customer support. Recently I upgraded my e-life plan and received faulty router(sercomm), and wifi works intermittently. I used the automated trouble shooting service many times, but no luck. Called customer support many times, Since the router is working intermittently, I realized there is no way that I get support from Etisalat. So I ended-up buying a good router my-self and fixed the issue. 😞
56 people found this review helpful
Did you find this helpful?
e& UAE
July 19, 2022
Dear Customer, we apologies for the inconvenience. Kindly provide details at www.etisalat.ae/contactus of the issue you are facing so that our team can investigate. Or click here www.etisalat.ae/selfsupport to open Live Chat in the app Support section
Graeme Lowther
May 20, 2024
Wow. For a tier-1 operator to launch such a useless app it boggles the mind. I can subscribe to Roam Like Home, but there is no unsubscribe on the app. When I click 'support' and select 'other issue' I get a screen showing the automated system is collecting data, but some genius has set the session timeout to be less than the time the app needs to gather data, so I just get an error screen turning me the session has timed out. The up-sell pop-up ads are really annoying as well
9 people found this review helpful
Did you find this helpful?
e& UAE
May 22, 2024
We appreciate your honest review; however, we’d like to know more! To log all details of your feedback please head to our ‘Support’ section (www.etisalat.ae/selfsupport), open Live Chat and speak to our customer care representative. Once your concern is logged, we will take all measures to improve your experience.
Mai Aldaw
May 23, 2024
Good enough if you want to check your balance or pay a line bill.. but absolutely terrible if you use it to file a complaint or attempt to solve the issue yourself. The app virtual assistant cuts off mid conversation and all progress is lost. Calling 101 is useless as well since there us no option to link you to ahuman assistant.. this app is stressful waste of time and phone space if you need to solve an issue.
15 people found this review helpful
Did you find this helpful?
e& UAE
May 17, 2021
Hi Mai, thank you for sharing your feedback. We’re sorry to hear that you’re facing this issue while using our app. Please visit this link and fill the form so our team can fix the issue as soon as possible: etisalat.ae/contactus

What's new

Thank you for using e& UAE App

We keep updating our App regularly to make it faster & reliable for you. Update to the latest version for new & exciting features:

• Bug fixes and experience enhancements

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