Accor All - Hotel booking

Accor All

About this app

Book a hotel, a boutique hotel, a 7-star establishment, a youth hostel or even a villa or apartment in over 111 countries. That’s 3,000 towns and destinations and 5,000 addresses just waiting to be discovered.
From economy to luxury, the choice really is all yours for a city escape, a business trip, a romantic weekend or a road trip with friends.
Take your pick: ibis, Novotel, Raffles, Fairmont, Mercure, Sofitel, Pullman, MGallery, Suite Novotel, Adagio, ibis Styles, ibis budget, hotelF1, Mama Shelter, onefinestay, Rixos Hotels, Jo&Joe, 25hours Hotels and Thalassa Sea & Spa are all present on our app.

The Accor All app is your new travel partner:

• Prepare your stay
Search for somewhere to stay in a specific town or city or close to a particular monument, and browse photos of the rooms and venues before checking out the Tripadvisor reviews.
You can book, manage your booking and prepare your trip.
What time does the hotel open? How can I contact the hotel? How many points will you earn for this stay? Our app can answer all these questions.
Don’t forget to join our loyalty programme to enjoy a discount of up to 10% on each booking.

• During your stay
Earn Rewards points at our hotels when you stay, and on a day-to-day basis in our restaurants and bars.

Got the travel bug? We can offer you somewhere to stay in the world’s most stunning towns and cities:
Paris, Berlin, London, Zurich, Bangkok, Munich, Singapore, Vienna, New York City, Amsterdam, Shanghai, Hamburg, San Francisco, Brussels, Milan, Cologne, Sydney, Warsaw, Dubai, Rio de Janeiro, Prague, Hong Kong, Rome, Lisbon, Frankfurt, Budapest, Istanbul

Ratings and reviews

Exceptionally poor app. If payment fails (with no reason given) the whole booking gets cancelled and you have to start over from the beginning. Really frustrating. I'll book another hotel instead there are plenty in the area. Sort it out Accor.

If I could I would give zero stars. The app and the website are a bad joke...it took me 45 min to finally get to a request form to submit to help center and it is not working on both the app and website. Try finding a help desk number...To change your last name you need to submit sensitive documents using website with certificate that cannot be verified (issued to some agent R3), but that's not an issue as website will not process your request anyway...

This app is good however the benefits are somewhat sugarcoated. For example the day I reached "Silver" membership..I was actually downgraded? Also I did not receive some of the other benefits. This is a good concept and a lot better than many booking apps, however, some of the services offered simply do not exist (eg. Dedicated customer care: is a FAQ page ?). Also, "a welcome drink" not that I mind...but why mention this as in my experience does not exist. The booking method is good though.

What's new

Frequent traveller subscription cards are changing: ibis Business is becoming ALL PLUS ibis, and Business Plus is becoming ALL PLUS Voyageur. Find them in your account at any time.