David MacDavid
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Very frustrating app. It often does not work, but when it does work, it is OK. Help is near nonexistent & worthless. They just suggest checking settings, which are already set correctly as suggested in the first place. Frustrating, why would anyone purchase the extras that are offered from such a poor functioning app? Several days later & the "cr"app has stopped functioning again (trips not recodding).
19 people found this review helpful
Allstate Insurance Co.
April 14, 2023
Hello, we apologize for the inconvenience. Please ensure you’ve installed the most recent Allstate mobile app update and are using the most current version of your phone’s operating system. For more help, contact MobileAppSupport@Allstate.com.
Katie Vasina
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As a new Allstate customer, I was intrigued by the Drivewise feature offered through the app. The app itself is satisfactory, I find it inconvenient to have to sign in every time. However, the most significant issue lies in the functionality of Drivewise. It has failed to record a substantial portion of my trips over the past month, and when it does, it often inaccurately indicates phone usage or speeding when my phone is untouched in the passenger seat and I am adhering to posted speed limits.
174 people found this review helpful
Allstate Insurance Co.
April 13, 2024
Hello, have you tried the App Diagnostics tool? Tap Profile & Settings, Drivewise, then App Diagnostics. If that doesn’t fix it, please email us at MobileAppSupport@allstate.com. Provide: your name, policy number, contact info, and type of phone and operating system.
Danyiel Sugden
Drivewise mobile app is very versatile, useful. The only issue I've run across is that the app will show the phone active, in error, 35% of the time. The only use my phone gets in the car is with Google maps. It doesn't show active at that time, as it shouldn't. What would be helpful, safety wise, is if the app could determine if a driver is using a turn signal. Many accidents and sudden stops are due to drivers neglecting to use their turn signals. Signals are a requirement when driving.
46 people found this review helpful
Allstate Insurance Co.
April 26, 2024
The app records phone activity anytime it detects a trip. Trips can be removed via the My Trips screen. Deleted trips don’t count toward your driving record or affect rewards.