Lisa Nazareth
- Flag inappropriate
- Show review history
I got a notification a few weeks ago saying that none of my trips were recorded since the end of March. I drive everyday so what's the problem. I've updated my app, deleted the app & reinstalled it & still, it's not recording my trips. App diagnostic also said everything was good & drivewise was active. I wanted to save money but how if the app never works properly. Please get the app fixed. If your gonna offer the app, then it should WORK. I know I am not the only one with this issue.
11 people found this review helpful
Allstate Insurance Co.
May 8, 2024
Hello, we apologize for the inconvenience. Please contact MobileAppSupport@Allstate.com for assistance.
David MacDavid
- Flag inappropriate
- Show review history
Very frustrating app. It often does not work, but when it does work, it is OK. Help is near nonexistent & worthless. They just suggest checking settings, which are already set correctly as suggested in the first place. Frustrating, why would anyone purchase the extras that are offered from such a poor functioning app? Several days later & the "cr"app has stopped functioning again (trips not recodding).
32 people found this review helpful
Allstate Insurance Co.
April 14, 2023
Hello, we apologize for the inconvenience. Please ensure you’ve installed the most recent Allstate mobile app update and are using the most current version of your phone’s operating system. For more help, contact MobileAppSupport@Allstate.com.
Mackinly Yorgensen
- Flag inappropriate
- Show review history
Producers push the app for drivewise, then drivewise is programmed into the back corner of the app, then the app forces you to give them full permissions, then drivewise doesn't work. Extremely frustrating experience everytime I try to use this app. Edit: To the automated reply asking me to waste me time to contact someone who is going to tell me to delete and re-download the app again: I'll pass, you're still not helpful
Allstate Insurance Co.
May 9, 2024
Hi, sorry about that. Please contact MobileAppSupport@Allstate.com for help.