Lisa Nazareth
- Flag inappropriate
- Show review history
I got a notification a few weeks ago saying that none of my trips were recorded since the end of March. I drive everyday so what's the problem. I've updated my app, deleted the app & reinstalled it & still, it's not recording my trips. App diagnostic also said everything was good & drivewise was active. I wanted to save money but how if the app never works properly. Please get the app fixed. If your gonna offer the app, then it should WORK. I know I am not the only one with this issue.
37 people found this review helpful
Allstate Insurance Co.
8 May 2024
Hello, we apologize for the inconvenience. Please contact MobileAppSupport@Allstate.com for assistance.
David MacDavid
- Flag inappropriate
- Show review history
Very frustrating app. It often does not work, but when it does work, it is OK. Help is near nonexistent & worthless. They just suggest checking settings, which are already set correctly as suggested in the first place. Frustrating, why would anyone purchase the extras that are offered from such a poor functioning app? Several days later & the "cr"app has stopped functioning again (trips not recodding).
49 people found this review helpful
Allstate Insurance Co.
14 April 2023
Hello, we apologize for the inconvenience. Please ensure you’ve installed the most recent Allstate mobile app update and are using the most current version of your phone’s operating system. For more help, contact MobileAppSupport@Allstate.com.
Danyiel Sugden
Drivewise mobile app is very versatile, useful. The only issue I've run across is that the app will show the phone active, in error, 35% of the time. The only use my phone gets in the car is with Google maps. It doesn't show active at that time, as it shouldn't. What would be helpful, safety wise, is if the app could determine if a driver is using a turn signal. Many accidents and sudden stops are due to drivers neglecting to use their turn signals. Signals are a requirement when driving.
52 people found this review helpful
Allstate Insurance Co.
26 April 2024
The app records phone activity anytime it detects a trip. Trips can be removed via the My Trips screen. Deleted trips don’t count toward your driving record or affect rewards.