AT&T Device Help

AT&T Services, Inc.

About this app

Diagnose, Learn, and Optimize your smartphone with the Device Help app from AT&T-
• Instantly pinpoint issues with your mobile device for quick and efficient troubleshooting.
• Master your device with step-by-step guides and expert tips.
• Be alerted to needed updates that can improve device performance.

AT&T Device Help uses the Google Accessibility API as an optional component to the Guide Me function, and when enabled helps guide you through steps physically on your device to help resolve common issues.

Ratings and reviews

Since the last One UI update, my battery drains faster and gets very warm when charging. The app didn't address any of those issues. I know it is mostly an issue having to do with the update, but it is taking a toll on my battery and the diagnostic tool did not help address/identify the issue.

I was having trouble returning answers to a text. The recipient wasn't getting my replies. I would've like talking to a real person to explain my issues. Chatting by text is a little trying. After texting back and forth for 40 minutes I was getting tired. I must say Shane the specialist helping me tried to fix the problem. Thank you!

I have a cricket sim card , att device that I can not get att applications to connect with the sim that I have and some body has been stacking the technology like parent applications so the various wars can be deployed and the owners of the tech companies are strategic planning on the incompetent people of their districts

What's new

The new and improved Device Help app goes beyond conventional self help tools by providing a comprehensive range of features. Through intelligent and dynamic diagnostics, the app can identify device conditions and suggest personalized recommendations and useful troubleshooting and tips specific to your device.