healow

eClinicalWorks LLC

About this app

Healow App is a convenient mobile tool that helps patients access health information and communicate with their providers to stay engaged, motivated, and make healthy choices. With the healow app, patients can easily:

Message the care team – Contact care team through quick, secure direct messages.
View test results – Access labs and other test results as soon as they become available.
Self-schedule appointments – Book appointments with the care team and view upcoming visits beyond regular office hours.
Check in before the visit – Easily check in for appointments and save time by completing any necessary documentation before arrival.
Attend virtual visits –Initiate and attend telehealth visits with members of the care team.
View medications, set medication reminders, and request for refills without calling the doctor.
View medical history including allergies, immunizations, vitals, visit summary, and other health information.
Monitor vitals and meet health goals using weight management, activity, fitness, and sleeping tracking tools to track readings and watch for trend changes to share with the doctor.
Manage and view multiple family member’s health records under one account.


Please note that patients must have an existing healow Patient Portal account with their doctor’s office. Once downloaded and launched, the patient must log in using the username and password used to access the provider’s healow Patient Portal website to begin using the app. It will ask the user to create a pin and enable Face ID or Touch ID. Enabling either of these features will save the user from having to enter their login information every time they want to use the app.

Disclosure:
The Healow app utilizes the AccessibilityService API to enable multitasking features, like the floating Televisit appointment wait-time counter.

No data is collected or shared using the AccessibilityService API.

Ratings and reviews

Just OK. I have 3 different doctors using this app, tricky to go back and forth between the different practices. Not a great layout. When you get a new phone and download app, nowhere to simply log in with username and password. Wants practice code which I don't have since I've been using it for years or search for practice, which it cannot find correct location. Had to use a Miami location for a Plantation practice because my doctors name was in the list so now wrong address shows. Not a fan.

It's literally unusable. I tried countless times to get this app to work, and without fail, I could not connect every single time. Now I'm getting charged 100s of dollars for appointments I missed when I was sitting in the video call waiting to be connected for 45 minutes after being 10 minutes early to the call. I couldn't connect due to no fault of my own, and I'm getting punished for it. would give 0/5 stars if possible. Customer service is also awful. Worst experience of my life.

Lke many such apps the UI is a poorly laid out and needlessly cumbersome. The designers should have run this by their grandparents first. I am forced to log back in every time I switch to another app and back. I cannot enter or import my own medications, test results, or immunizations. Many items in "health records" cannot be sorted by date. I can see how a medical practice would be duped by this but it's an unfortunate mistake for their patients.

What’s new

A new app update is available with performance improvements, enhancements, and bug fixes for a smoother experience