I've spent way too much time trying to navigate this app, but between the crashes/dead ends it's nearly impossible. The only thing worse than the app is the website, which is somehow even more terrible. Needs a major coding overhaul to work out the bugs. My provider switched to this app to make things easier, but unfortunately it's only made it 10x harder. If I'm having this much trouble I feel especially bad for anyone who isn't tech savvy trying to navigate Healow.
161 people found this review helpful
May 5, 2023
We apologize for any inconvenience our product may have caused you. We take all feedback seriously and will use it to improve our product and better serve our customers in the future. You may reach out to us at email@example.com
Very difficult to navigate the app! I already have set up an account, but when I go to the app it instructs me how to start an account, but gives me no option to just sign in. It allowed me to put in my provider's name then went to another page to type in the location. I typed in the location, but there was no way to continue the process. I tried several times to no progress each time! I still do not have my lab results! Highly frustrated!
102 people found this review helpful
May 5, 2023
We sincerely apologize for the troubles you've had with the app. Please follow the steps mentioned in the URL (https://healowhelp.com/2022/03/27/how-do-i-log-in-for-the-first-time-3/) is still and issue, we'd be happy to take a look into this for you, please contact us at firstname.lastname@example.org. Thank you.
- Flag inappropriate
- Show review history
I've become very frustrated with the messaging in this app. To say it's awkward is to be kind. The most recent text is obscured by the keyboard constantly. The keyboard needs to be hidden with almost every word so one can see what one is actually typing. It's very easy to hit the back button and lose everything one has been writing! 😫 I have had this happen on many occasions. Most annoying! 😖 It desperately needs a Save button, or better yet, an automatic Save to Draft 📂 function!
186 people found this review helpful