healow

eClinicalWorks LLC

About this app

Healow App is a convenient mobile tool that helps patients access health information and communicate with their providers to stay engaged, motivated, and make healthy choices. With the healow app, patients can easily:

Message the care team – Contact care team through quick, secure direct messages.
View test results – Access labs and other test results as soon as they become available.
Self-schedule appointments – Book appointments with the care team and view upcoming visits beyond regular office hours.
Check in before the visit – Easily check in for appointments and save time by completing any necessary documentation before arrival.
Attend virtual visits –Initiate and attend telehealth visits with members of the care team.
View medications, set medication reminders, and request for refills without calling the doctor.
View medical history including allergies, immunizations, vitals, visit summary, and other health information.
Monitor vitals and meet health goals using weight management, activity, fitness, and sleeping tracking tools to track readings and watch for trend changes to share with the doctor.
Manage and view multiple family member’s health records under one account.


Please note that patients must have an existing healow Patient Portal account with their doctor’s office. Once downloaded and launched, the patient must log in using the username and password used to access the provider’s healow Patient Portal website to begin using the app. It will ask the user to create a pin and enable Face ID or Touch ID. Enabling either of these features will save the user from having to enter their login information every time they want to use the app.

Ratings and reviews

Keeps demanding a signature to progress with check-in but doesn't show a place or prompt for one. I can't do anything past a certain point because of this. Total, infuriating garbage. Update: Developer suggested changing my phone's basic settings. That's not a reasonable solution. This app is the only one I've ever had this issue with and it's absurd to expect users to reconfigure their entire phone around a single app that they probably didn't want or choose in the first place.

Worst portal ever. Critical lab results not there, yet told they would be. Incorrect history. I've never had a knee replacement! There is no way to correct anything. Too quick of a timeout. Login is difficult when password field is blocked. 1 minute to copy/paste texted code!! The elderly can't possibly use this poorly designed app. Disgusted. Going to complain to my doctor. In writing if needed.

Looks good and fairly useful so far but it is annoying that every time you move away from it, like to look up information it requested, you have to put in your 6 character PIN again. A necessary security 'feature', I guess, but it would be great if they could give you a 30 second grace period or something.

What’s new

We've made updates to enhance your experience. Keep your app updated for all the latest improvements!