
Ash Kirk
Signed up, errored out many times before I could actually pay for a membership so I couldn't ride for a while, then I finally got it and when I decided to cancel that membership, it wouldn't let me do it on the app. I had to use the website. Maybe some people would see this as a small thing, but this is dark UX design. it was a clear choice on the side of the developers to keep retention up.
1 person found this review helpful

Daliah Katz
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Impossible to use this app. My husband and I both tried to sign up. Once from the street and once from apt using wifi. Get all the way to the end there is a sign up error in creating the account. The error repeats even when we go back to the beginning and have confirmed multiple times that all information is correct. Android. See other Android users having issues.
1 person found this review helpful

Alexandra Turmel
I love bixi. Unfortunately ever since my credit card expired at the end of july, I haven't been able to use bixi. I can't change or update my payment method in my profile, it always says "unknown error, try later". It's been saying this for weeks now. When I try to rent a bike at the station without the app, it says my account was suspended when I tap my credit card. I have no idea why, it doesn't say anywhere in the app that it's been suspended. Can't even use it during the STM strike.
2 people found this review helpful