
Sarah Taylor
On multiple occasions, even though this card is always paid on time, when I have had more than $2,000 of available credit they reduce my available credit limit by the available amount, effectively making me over 95% utilization. This has negatively impacted my credit score every time, most recently by 47 points. They will not respond to my inquiries as to why.
First National Bank of Omaha
November 5, 2025
Sarah, we're sorry to hear our services have not met your expectations. If the decision is made to lower an account's credit limit, a letter is mailed explaining the factors that led to the decision. If you have questions, or do not receive the letter, you can call us at 888-530-3626. We will be happy to help.

Mike K
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App needs work! Last two days keeps saying I don't have an account even though I do! I can't check balance or anything with app! Please fix! Update: website login doesn't work either. I can log in but can't see any info! Update: I can now login w app and there are no issues. I had to call bank, wait on hold for a while, then was told my card was 'on hold' or something and the reason was because the account was new (even though I'd been using card for a week). Very strange.
22 people found this review helpful
First National Bank of Omaha
December 21, 2023
Mike, we're sorry to hear you're having issues with the app. We would recommend uninstalling and reinstalling it, restarting your device, and giving us a call at 888-530-3626 if these steps do not resolve your issue.

Emil Vang
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Terrible customer service, there is literally nothing they can do for you if you have an issue that needs to be resolved. They possess zero accountability or problem solving ability. I have been so good to this agency. My card was closed because they couldn't find a forwarding address to send a new card to, but I LIVE AT THE SAME RESIDENCE, and don't need a forwarding address. So because they couldn't figure out where to send a card to they closed it. Waited 40 minutes on hold to be told Im SOL.
5 people found this review helpful