Kim G
- Flag inappropriate
- Show review history
This app is awful. It has been a bigger problem than help. There is little to no guidance on how to use & set up the app. When I asked my credit union for help they give me a 3x11" pamphlet. The app is far too complicated in how to set restrictions & notifications. Just when I thought it was set up right there I was standing in front of a cashier with a declined card, embarrassed. The option to approve transactions BEFORE decline should exist.
9 people found this review helpful
A Google user
This app was helpful for about 3 days. I set things up... watched the card usage... then it locked me out. I chose to set the app to not allow online payments for safety. I was assured I could turn it on and off as needed. I am now unable to open this app to make any changes. I have uninstalled this 4 times, with no success. I have sent several "feedback" messages when the app tells me it is closing.
50 people found this review helpful
A Google user
- Flag inappropriate
- Show review history
Loved the original app because they allowed you to get into the app with a four digit code vice a complete password. They've changed the app to only except a lengthy password. Other than that, I truly love the app because it keeps my credit and debit cards safe. Had a several times the program did not work. Anytime the app says it' looking for the server, means the app has stopped working and you must uninstall the app and reinstall the program otherwise it will not work.
43 people found this review helpful
FIS Payments
October 5, 2020
Thank you so much for your positive and most importantly honest review! We still offer a passcode option for users that have mobile devices which do not offer biometrics login (Touch or Face ID). You may have seen a change for that reason/if you changed devices! And please feel free to contact your bank or CU if you're unable to connect. Thanks!