ChasJ P
had recent loss of internet due to bad weather. I have not able to connect images to my cell phone since. Called Lorex support. Tech was extremely rude and was unwilling to take the time to help solve my problem. I have live view on my TV but cannot connect to Android cellphone. At this point my security system is useless. I don't understand why this is such a difficult problem to correct. I guess no one at Lorex is smart enough to correct this problem.
3 people found this review helpful
Finn Hylian
Overall this app was working great, other than sn excess of notifications, but 12 cameras can make that happen easy. However today I had a power outage and my events aren't updating. I have the motion sensors activated as well as push notifications, everything id set up correctly but motion detection is no longer triggering an event so thus no push notification gets sent be cause of there is no event being recorded. Help please, it's taken away the best feature of having an app.
1 person found this review helpful
Kitt R
After the update, it's broken now. The notification always takes you to older one randomly. Have to look at the list and go to the right one. Also, why listed the same notifications twice in the list? I have all of them duplicated on the list. Have look at the timestamp before opening it. Very annoying. Need to fix this or reverse back the changes.
15 people found this review helpful
LOREX TECHNOLOGY INC.
January 25, 2024
Hello Kitt,
Thank you for bringing this issue to our attention. We apologize for any inconvenience this may have caused and are working on fixing the notifications in the next update. We appreciate your feedback and will do our best to address this as soon as possible. Thank you,
Lorex Customer Experience Team