Google Support Services

Google LLC

About this app

The Google Support Services (GSS) app allows you to share your Android device screen with a Google customer support agent for a personalized support experience. With GSS on your device, the agent can invite you to share your screen, and guide you with on-screen annotations making it faster and easier to resolve your issue. While sharing your screen, the agent will not be able to control your device, but will be able see your screen to help explain their instructions. You can completely stop or pause sharing your screen at any time.

This app comes pre-installed on Pixel devices, and Nexus devices with Android 7.1.1 or higher; it can be installed on most devices with Android 5.0 or higher. This app cannot be started by itself and is used only when a Google customer support agent sends an invite to the user to share their screen.

Ratings and reviews

This phone is great but ever since I updated to 10, I've been having weird random issues with the phone. It won't let me take pictures past 20% of my battery (it just shuts off), I can only see the bottom half of my battery label on the lock screen, and sometimes when I unlock my phone the home screen with my apps never shows up (I can see the background sometimes but nothing will happen if I tap the screen). There's other issued too but I'm not recalling many more.

My problem was solved with the help of Google support right after I downloaded this app. It was so distressing when my phone and tablet went down. This was a time consuming ordeal and very hard to explain what was happening to both devices. If you don't have this support app, please, please download it first if you run into a complex problem such as I did, and keep it for if and when you do! Happy New Year!

Disappointed twice from Google Play Pass. I was wrongfully charged twice for $4.99 to subscribe, however, I'm 81 yrs old and don't subscribe to apps that cost $. I couldn't get live customer service. After 2 1/2 hours I was able to get a place to go to to cancel the two different charges, about several months apart, however. They still charged me the $4.99 though it was only 2 days from getting billed, but Google canceled after the 1st month's charges. WOW $10.00 me and millions more????

What’s new

- Share your screen with Google customer support on most devices with Android 5.0 and higher versions.

- Bug fixes.