Total Connect Comfort

- July 12, 2016

Everyone

Lifestyle

( 29,397)

Total Connect Comfort- screenshot thumbnail

Description

The Honeywell Total Connect Comfort app allows users to remotely monitor and manage their heating and cooling system – at anytime, from anywhere. Honeywell’s Total Connect Comfort works with Honeywell Wi-Fi Thermostats and with Prestige®, Prestige® IAQ, Wireless FocusPRO® and EConnect™ Comfort Systems when used in conjunction with Honeywell’s Internet Gateway.

With the Honeywell Total Connect Comfort app users can:

View and change the schedule (for thermostats that support this feature)
Utilize the Demo Mode before purchasing a thermostat
View and change heating and cooling system settings
View and set the indoor temperature
View and change system fan (for thermostats that support this feature)
View and change humidifier and dehumidifier settings (for thermostats that support this feature)
View 5-Day weather forecast
View outdoor temperature and humidity (when used with an outdoor sensor)
Access multiple smart thermostats
Access multiple locations if more than one system is registered
View thermostat alerts such as high or low temperature
Automatically upgrade to new features once they become available

Whether a homeowner, business owner or both – users will find comfort in Total Connect Comfort

Reviews

4.6

29,397 total

5 20,747

4 6,591

3 1,203

2 380

1 476

Daniel Burgett

very convenient Once you have it set up to Wi-Fi it is very convenient to be able to check any where you're at to see if the system is running. Nice to be able to set temperature at one point and a day before you come home too cool or heat your house back up. Would recommend it for everybody. Love getting the notices when it is disconnected like when our electricity went out. Then got one when it was back connected when electricity came back on. Five stars

Dan Penrose

In touch with home 24/7 I love gadgets so my husband doesn't fight it anymore. When we picked this thermostat up he thought it was silly to control the thermostat with your phone. We just spent 2 weeks away and I was able to keep an eye on our house temp as the temps outside was rising to ensure our cats were safe in the house with a safe temperature. I have never had a problem with the app or installation of the unit. Definitely recommended to friends and family.

Terry Mahoney

Very pleased Easy to install. Easy to set up and use. In use for 3 months with my Galaxy S3 and Tab2. No problems so far. UPDATE... Has been in continuous use now with an S5 for over 2 yrs with absolutely no problems. Saved me a lot of trouble and money last winter by alerting me to low temperature due to faulty furnace while we were in Florida. Wouldn't be without it! . .UPDATE 9/24/16: Absolutely no problems and am using a Samsung S7 now.

Daniel Huang

Good. It works pretty well. There's a lag time since everything is internet based. So it has to go out to the internet even when you're on the same network. But most of the updates have been pretty good, so the app has definitely improved over the past few years. Automatic learning and adjusting of the schedule would be nice. (like another competitor's device), but it's still useful.

bob x

Works pretty good Works really good on my tablet, however on my wife's Samsung phone there are too many tabs to switch between. Makes it hard to use. It would be nice if it gave a positive indication as to what the temperature is set to. It would also be useful if it would communicate with the Edison digital meter, I have heard that there are thermostats that do this.

Jim carranza

Very simple app This was very easy to set up. The only reason I didn't give it 5 stars is there is a little sizing issues on my display. Some of the letters are cut off which makes it difficult to tea whether your system is currently turned on. Other than that it's so easy and functional that i still think it's an awesome app.

User reviews

Daniel Burgett September 24, 2016

Dan Penrose July 22, 2016

Terry Mahoney September 25, 2016

Honeywell International, Inc. September 25, 2016

Hi Terry, thank you for your updated review. We are glad to hear you are happy with the app and thermostat. We appreciate your updates and thoughts on this. Thank you!

Daniel Huang August 24, 2016

Honeywell International, Inc. August 24, 2016

Hi Daniel, Thank you for your review! We hear that you would like to see automatic learning and adjusting of the schedule via the app. We will keep these suggestions in mind as we continue to develop our Wi-Fi connected thermostats and the app.

bob x August 18, 2016

Honeywell International, Inc. August 18, 2016

Hi Bob, thank you for your suggestions. We hear you would like to see a smoother user interface on the Android version, temperature indication, and integration with the Edison digital meter. We appreciate your thoughts as we look to continuously enhance the app. Thank you.

Jim carranza August 29, 2016

Honeywell International, Inc. August 29, 2016

Hi Jim, Thank you for bringing your experience to our attention. This is not what you would normally expect. Can you send us and email at HoneywellHome@Honeywell.com with more information? We want to investigate this further.

JohnS July 26, 2016

Unlike cheaper brands wifi thermostats apps, this app doesn't offer a way to track run time in the app. Other brands offer Runtime Reports which gives you the minute-by-minute data about your heating and air conditioning system, like when it turns on/off, how long it ran, and if the heat or AC was running. Really a good tool to track energy use and ensure the unit is running good. Love the unit itself but really miss the report feature my old unit offered.

Honeywell International, Inc. July 26, 2016

Hi John, Thank you for letting us know about your experience. We hear that you would like to see runtime and system usage reports in the app. We will keep this in mind as we continue to enhance our thermostats and the app.

Jt Toledo August 11, 2016

this app needs an upgrade pls pls pls make the wifi 7day programmable thermostat integrate w amazon echo for voice activated control. I would give it 5 stars but it has so much potential and it is not avaliable. I can't believe that I found a cheaper thermostat called sensi that has amazon echo compatability. I'm wondering if I should switch.

Honeywell International, Inc. August 11, 2016

Hi JT, Thank you for your review! All of our Wi-Fi thermostats are directly integrated with Amazon Echo. Just enable the Honeywell skill on your Amazon Alexa app, enter your Total Connect Comfort credentials, click on "Discover Devices" and you are good to go. Please give us a call at 1-855-733-5465 if you have any further questions or concerns.

Ryan Rothermund September 9, 2016

Useful Works great. I don't use the voice features of the app, but it is nice they are there. I would love to see some analytics added to the app, such as total run time of the AC unit each day to better estimate electricity costs, maybe plotted against an outside temperature graph.

Honeywell International, Inc. September 9, 2016

Hi Ryan, Thank you for the update! We hear that you would like to see run time of the AC unit during the day, and we will keep this in mind as we continue to update the app.

Tom Duke September 25, 2016

Nice to have remote access. Wish there were more time options during the 24 hour period instead of just 4. We are retired and some days I have to adjust the temperature several times. But I really like the feature of this app, it does make it so much easier.

Honeywell International, Inc. September 25, 2016

Hi Tom, thank you for the review. We hear you would like to see more options and will keep that in mind as we look to further enhance the app. Thank you.

Steve M July 25, 2016

Not really what I wanted I'm on time of use electricity, so I don't want my a/c to turn on until specific times, but the unit seems to be predictive to hit a temperature BY the time I set instead of just switching on at the set time. As a result, I have to set my cool setting to way later than when I want the a/c to start blowing and turn it on manually.

Honeywell International, Inc. July 26, 2016

Hi Steve, Thank you for brining your experience to our attention. Can you give us a call at 1-855-733-5465 and provide us with your thermostat's model number? There may be a way that we can adjust this to better work with your schedule.

Philippe Portes July 28, 2016

Great product and great customer support Per the title. Flawless app so far but missing the setting to setup unit in Celsius. So i left a comment here and the customer support contacted me within 24h and explained me how to switch to Celsius unit. I am very appy with the thermostat and the app. i however use the thermostat in a smartthing setup ao this app is more for fine tuning things.

Honeywell International, Inc. July 28, 2016

Hi Philippe, Thank you for the update! We are glad to hear that you are happy with the thermostat and the app. We hear that you only use the app for fine tuning actions, and we appreciate you bringing your experience to our attention.

Dimitar Darazhanski September 9, 2016

Works great and easy to use The app works great. The thermostat is easy to configure with the service. One thing I wish it had is showing you a history of how long and when the AC was on. That way you could judge about the efficiency. Also, the app seems that it is not a native Android app. Has the feel of a responsive web site, but it does the job.

Honeywell International, Inc. September 9, 2016

Hi Dimitar, Thank you for your review! We hear that you would like to see usage history of your AC, and we will keep this in mind as we continue to develop the app.

Josh O August 22, 2016

Works awesome Works really well for remote access to thermostat. Tstat connection to the app survives power outages, unlike other reviews I read. App and tstat may not be as integrated with other home automation products, or as fully featured as some others, but for what I need it for, it fits the bill perfectly. Easy to use and straight forward.

Breanna Schultze August 25, 2016

It works Edit: loving the new update! Definable would (and have) recommend this product to others. I love that I can change my thermostat settings anywhere as long as I have my smartphone. I only gave it 4 stars because I hate that I have to log in each time I open the app. Come on, its not a bank account, and its a really annoying extra step.

Honeywell International, Inc. August 25, 2016

Hi Breanna, Thank you for the update! We are glad to hear that you are enjoying the app. Please continue to keep us updated on your experience.

Brad Amos July 23, 2016

I like it...but I like the app. The functions and it worked flawlessly from what I can gather, I wish there were a couple other functions added like status and more specific things like you can get into with the actual thermostat. Maybe like an advanced page on the app that isn't available now. That's all I would ask for

Honeywell International, Inc. July 23, 2016

Hi Brad, thanks for sharing your thoughts on the app. We hear you would like to see advanced functions and options. We appreciate your suggestions as we look to continually improve the app. Thank you.

Bob Szczypkowski August 18, 2016

Works great for me. I got this because I am lucky enough to have a home at the shore. Being older I sometimes forget to turns off the thermostat when leaving. Since installing these, I have had no trouble checking or adjusting them, even from hundreds of miles away.

Guess Guest September 6, 2016

Kicks butt Now I can see the exact temperature at my place indoors and out and have the house comfortable for when I return home and just in case someone decides to play with the settings while I'm away I can readjust it from wherever I happen to be thus saving me hard earned cash

Marvin Hankins September 21, 2016

It works! Nothing fancy but works exactly as advertised. You can easily program the schedule from this app so have not had to touch the actual thermostat on the wall. It was installed with new heating / AC system a few days ago. Set up was super easy and straightforward.

Allyson Stilber July 27, 2016

Almost great.... Would be better if you could edit the names of your thermostats if your house has multiple units. EDIT: I was able to do this from the thermostat itself, but it still would nice to be able to do it from the app. Thank you, Honeywell, for your response to the above issue.

Honeywell International, Inc. July 27, 2016

Hi Allyson, There is a way that you can edit the names of your thermostats in your home from the thermostat itself or the web portal. Thank you for updating your reply and letting us know about your wish to be able to edit names from the app. Thank you!

Mike A July 12, 2016

Works well so far. It's not very involved. But it has been rock solid in the 1wk that I've used it. Probably too soon to rate, but they were bugging me about it.. Edit 7/12/2016: 3mo. Still works well. They bugged me again..

Honeywell International, Inc. July 13, 2016

Hi Mike, thank you for your review. We are glad to hear that you are still liking the app after 3 months of use. Please continue to keep us updated on your experience and know that we are always here to help!

Mark Valentine July 25, 2016

Good for monitoring This is a really nice app for monitoring your home temperature and being able to set a temperature to hold. Unfortunately it does not let me change the schedule program. I have to go around the house and set the program on 6 thermostats individually. Would be really nice to set the program online and let the web update the thermostats for me.

Honeywell International, Inc. July 25, 2016

Hi Mark, Thank you for your review! We hear that you would like to be able to adjust your schedule via the app and web portal. We will keep this in mind as we continue to develop the experience.

Brian Chirhart July 15, 2016

Great thermostat - horrible app The thermostat is really nice. Plenty of great features. The app was poorly designed with several features missing. For one, why can't I connect to my thermostat through my home network while my Internet connection is down? My Lan is fine. Even after Internet is restored it takes a long time for the app to find the thermostat.

Honeywell International, Inc. July 15, 2016

Hi Brian, Thank you for bringing your experience to our attention. As it turns out in order for the app to connect with our Wi-Fi thermostats, they need to be connected to the home router. We hear that you would like to see integration with your home network, and we will keep this in mind as we continue to develop the app and our thermostats.

Christopher Ohlmann August 23, 2016

Honeywell Wi-Fi Thermostat App Surprisingly very basic, still incomplete, but usable and extremely convenient for setting and adjusting the thermostat from the next room or afar... No service directives... No history of my usage, changes, or anything else like that! I hope to see major improvements in the near future... I'm bumping it to 4 because they reply and care about what I have to say. I really want the history of usage changes on times and temperatures. Thank you Honeywell for responding to me again!

Honeywell International, Inc. August 23, 2016

Hi again, Christopher! Thanks for updating your review. We appreciate you keeping us in the loop with your suggestions. We hear that you would like to see logs that include both usage information and usage changes. We'll keep these ideas in mind as we continue to enhance the TCC experience.

Mark AbiNader September 17, 2016

Buggy If I accidentally rotate into landscape mode it will crash. If I back out in the middle of the login process, which is very lengthy, and I switch to another app--then the thermostat app will pop back up and take over the screen. Reinstalling the app made no difference. It works a lot better on my iPhone

Honeywell International, Inc. September 17, 2016

Hi Mark, thanks for letting us know. Can you please send us an email at HoneywellHome@Honeywell.com with your thermostats MAC ID, CRC code, your registered email address along with what type of phone and system you are using? We are here to help. Thank you.

craig nolan July 18, 2016

Always opens on its own. Everytime I make an adjustment or check my stat, the app interrupts everything else I begin to do, opens up and logs in. Is there a way to stop this?

Honeywell International, Inc. July 18, 2016

Hi Craig, Thank you for brining this to our attention. This is not what you would normally expect. Please try uninstalling and reinstalling the app. If this still persists please give us a call at 1-855-733-5465 so we can look further into why this is happening.

Maxime Bell September 22, 2016

Does the basics. Nothing fancy This app lets you do what a regular programmable thermostat can do. They should add temperature vs time or total time heat is on per day per month per year etc

Honeywell International, Inc. September 22, 2016

Thank you for letting us know what you think, Maxime. Your suggestions of adding temperature vs. time and total heat time tracking are helpful as we continue to enhance our app.

a thompson August 6, 2016

Need more periods Works great, but I'm on a plan where I need to minimize use for several hours. Electric company says we should pre-cool for a couple hours but I've only got 2 start and 2 end periods. Really bummed.

Honeywell International, Inc. August 6, 2016

Hello, thank you for your review. We hear you would like to see more periods that can be scheduled. We will keep this in mind for future enhancements. Thank you.

Stephen Brenton August 23, 2016

Great App - Easy to Use I have two A/C's upstairs and downstairs and this app is great for me and my laziness. My only recommendation would be to add some sort of alarm you can set to remind you to change the filter and other maintenance schedules...

Honeywell International, Inc. August 23, 2016

Hi Stephen. Thank you for taking the time to leave a review. We hear that you would like a maintenance reminder alarm built into the app. We appreciate your suggestions because they help us continue to enhance the TCC experience.

Marie Brown July 25, 2016

I'm blown away I have no complaints! I love this app- so far, it's been about 3 days since install. We keep the thermostat fully locked with the password on at all times and just control from my phone with this app. Haven't tried turning it on outside of my home network yet... Many many thanks, will report problems as they occur, otherwise BRAVO ZULU!!!

Judd Bonham August 11, 2016

Great app! Honeywell makes a great product. The app was great until the latest update. Now the app opens in landscape mode on phone or tablet running different versions of Android. Landscape only mode is annoying and the app needs to be able to rotate based on the phone or tablets physical orientation. Fix it and I will put it back to 5 stars.

Honeywell International, Inc. August 11, 2016

Hi Judd, Thank you for bringing this to our attention. Please try uninstalling and reinstalling the app. If this does not fix the screen orientation constantly being in landscape, please give us a call at 1-855-733-5465 so we can investigate this further.

Michelle Kalanja September 13, 2016

I have tried to call Honeywell in the evenings and weekends when I am home from work they do not offer customer assistance at those times. I have left my phone # here so they could call me and they haven;t. The app interferes with other apps. I have uninstalled and reinstalled so many times I can do it with my eyes closed.

Honeywell International, Inc. September 13, 2016

Hi Michelle, Thank you for the update. We would like to get the app working properly for you. Please send us an email at HoneywellHome@Honeywell.com with more information about what you're experiencing.

William Warner July 31, 2016

Does what it should. Easy to use Amazingly simple yet effective lightweight app. Very refreshing vs buggy bloated apps forced upon us by other developers like Messenger. Bonus star for that. This app does what it's supposed to but not perfect. Fan option shows for 1 tstat but not other. Guessing back end by model. 1 is wifi other is part of zone. Wish could have scheduled timed fan only mode. Maybe model dependent? Would love local only mode on wifi not requiring going thru their servers.

Honeywell International, Inc. July 31, 2016

Hi William, thank you for sharing your experience with us. We hear you would like to see more fan features and abilities and will keep this in mind as we continue to enhance the app. Thank you.

Mark Gentry August 6, 2016

WiFi Focus Pro As a HVAC contractor, the Honeywell Vision Pro or Focus Pro thermostats are what I always recommend to customers for easy to use & dependable operation. Add Wifi & the total connect app & things just work well like you expect.

Milton Alvis September 25, 2016

Big improvement over previous versions. However, the ap does not seem to remember the login for even one, much less multiple Honeywell thermostats at different geographic locations; very disappointing.

Honeywell International, Inc. September 25, 2016

Hi Milton, thank you for your thoughts on the login process. We value your suggestions and opinoins as we look to improve the app. Thank you.

Eric Jackson August 17, 2016

Works pretty well, easy to understand One irritating flaw- if the app thinks it failed to connect to the thermostat you get a big red alert and you have to call customer care. You can't use the app again until you do. Even though the thermostat did receive your changes and you hit the "dismiss" button for the alert.

Honeywell International, Inc. August 17, 2016

Hi Eric, Thank you for bringing your experience to our attention. We hear what you are saying about the Wi-Fi connection error, and we will keep this in mind as we continue to develop the app.

Shay Campbell July 22, 2016

Seems the app was updated since many of these negative reviews. My app gives me 100% control of the thermostat. Also retains my login so I don't have to re-enter each time. At the office or on the couch I can control it just as easily as standing in front of it.

Kelly Dennis August 20, 2016

I'm really spoiled now! Running my thermostat with my phone from wherever I am? Fantastic! Coming in hot? I can have the house cool when I get there. I don't even have to get out of bed to change the temp! It works perfectly and I love it!

Althea Edwards September 16, 2016

Where have you been all my life App works well. I'm downstairs, the thermostat is up and it's often changed by teens that don't pay the bill. Would love to recieve an alert when settings are changed. A way to lock settings in so that changes can't be made would be nice too. BUT it is great when I wake up shivering to be able to reach for my phone app and warm things up. Thanks Honeywell!

Honeywell International, Inc. September 16, 2016

Hi there Althea. Thank you for taking the time to leave a review for us. We hear that you would like a feature that would lock your thermostat and act as a child lock. We will keep this in mind as we continue to enhance the app.

Mike Wulkan July 13, 2016

Latest update broke status Correction ... After the unit actually cycled, it appears to have corrected the status. With this latest update the app shows "cool is on", when it clearly isn't. It even shows this status when the device is off! This used to work before this update, so it isn't due to an older unit.

Honeywell International, Inc. July 13, 2016

Hi Mike, Thank you for bringing your experience to our attention. This is not what you would normally expect. Can you send us an email at HoneywellHome@Honeywell.com so we can look into this further for you?

What's New

Version 3.5.5

• Bug fix for certain applications to accurately display the heat operating status within the 'On Now' feature. Note: Some older thermostats cannot support this feature. Go to https://www.mytotalconnectcomfort.com/portal/Home/FAQs to check compatibility.

• Updates to user log in errors and SSL certificate validation

Additional information

Updated

July 12, 2016

Size

7.4M

Installs

500,000 - 1,000,000

Current Version

3.5.5

Requires Android

4.0 and up

Content Rating

Everyone

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Permissions

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Offered By

Honeywell International, Inc.

Developer

Visit website Email ecccustomercare@honeywell.com

2 Corporate Center Drive, Melville NY 11747

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