HP Support Assistant

HP Inc.

About this app

Get the most out of your HP PCs and printers using HP Support Assistant Mobile. With HP Support Assistant Mobile, it’s easy to maintain your PCs and printers and resolve problems with support notifications, device status, and guided assistance. HP Support Assistant Mobile makes it easier than ever to own and use your PCs and printers.
Key Features:
• Need help? Use our guided troubleshooters or the new Virtual Agent* to solve common problems like a slow computer or audio issues.
• When a little more hands-on help is required, choose from a variety of contact options in the Support section including the new Service Center Locator*.
• Monitor device details ranging from the ink levels on your printer to the battery, storage, and security health of your PCs.
• Need more ink or a new hard drive? Get links to order replacement parts and receive shipment updates* in the app.
* Available in selected countries
* Not recommended for tablets

Ratings and reviews

I think this is silly since it's a computer support app that's on your phone, I like the support assistant on my computer (the device that has the problem and being used at the time) it worked perfectly on my computer and did what I needed it to do.

Printer randomly becomes "unavailable" for printing. Via HP's support website, troubleshoot/fix via Windows or Mac OS only. It tells me to download this app instead. I did, connected with the virtual agent, it says the fix will only take 5-10 minutes. Then it asks if I'm using Windows or Mac!?!? I respond Android. It won't continue, it keeps asking if I want to change the topic to (insert any and all other support topics here). Still can't print anything. This must be a joke, right???

This may be a good product IF you didn't have to log into your hp account to use it. It kept telling me my password was invalid. I went through the change password routine at least 5 times; was told the change was successful, and still told me it was wrong when I tried logging in. I'm thinking of buying a Canon printer.

What’s new

Feature updates and bug fixes