UnitedHealthcare

UNITED HEALTHCARE SERVICES, INC.

About this app

† Not all UHC plans are currently supported by the app, not all features are available for every plan

Managing health care on the go just got easier with the UnitedHealthcare app! It's designed to save you time by providing easy access to your information. Features available are based on your personal health plan and can include:

Find and Manage Providers
- Find doctors, specialists, or health care facilities with our guided and location-based search.
- Save your favorite doctors or facilities for easy access.

Manage Claims†
- Review your claims by member, provider, status, facility, service or date.
- Review your claims payment breakdown and Explanation of Benefits.

ID Card
- Never lose your insurance card again! View and share your ID card.

View Cost Estimates†
- Know how much you could pay for treatments and specialty services.

Reference Copays, deductibles, and out-of-pocket expenses†
- View your copay, deductible, and out-of-pocket expenses.

View Account Balances†
- Know your health reimbursement, flexible spending, and Optum Bank health savings account balances.

Easily Sign In
- Use HealthSafe ID™ (a new, enhanced login that lets you access nearly all UnitedHealthcare digital tools with one username and password) to securely access your app.
- Never forget your password again with fingerprint login.

Manage Your Health†
- View personalized recommendations for preventative care.

Ratings and reviews

As an app, it technically works. And the links provide accurate locations on Google Maps and accurate phone numbers. But the selection of doctors are very limited and nearly impossible to get ahold of. One example: I've been trying to get ahold of the same doctor for 4 months, because he's the only qualified specialist in my network for 20 miles. So... Welcome to healthcare purgatory.

I've only successfully signed in once when I first signed up for the app. Ever since, I sign in, watch a loading screen for two to three minutes, then get hit with an error screen. The error page claims that login errors occur when your health plan isn't supported on the app or your plan's coverage hasn't started, but those things obviously can't apply to me since I've logged in once before. Please fix the login process, the app is totally unusable until this is addressed.

The app has become unusable. It works for a few days or just once before having to call to ask UHC tech support to do something they refer to as "flashing" your account. Even then it requires waiting 30 minutes or a day and doesn't continue to work for long. The problem occurs when trying to log in on the app there is a blue circle spinning on a white background for several minutes then the log in screen pops up for a second before seeing the white screen again and logging out and an error box.

What's new

We’ve rolled out some changes to make our UHC app easier and more reliable to use.