Direct Auto Insurance

National General Insurance

About this app

Access your policy on the go. Here are some of the things you can do with the Direct Auto app:

- Sign your new policy documents
- Access your ID cards
- Make a payment
- Reinstate or renew your policy
- Request roadside assistance
- File a claim
- View your drivers and vehicles
- View your coverages
- View all policy documents
- View your payment history

Ratings and reviews

This app sucks! The only way to contact anyone is by a single phone number that you can't even get a hold of anyone on most of the time. So if you can't reach anyone with that phone number what the hell are you supposed to do??? Right now it's not working because they are apparently having technical difficulties, that's all the thing says, it rings a couple times and then an automated voice says "We're sorry, we're having technical difficulties right now, please call back later'then it hangs up!

I went to the company Last month to pay my bill and they said not to pay it there if so it's extra $7.00 . I thought it was a machine to come pay it in there. so the app I been trying to use took me in circles. very complicated. now I'm late and hate to go in there. One is not as friendly. the other one be busy because she's nice. one in training. now I guess I gotta look for another insurance company.

The insurance is great and low cost. However, the app has some issues. It has been updated several times in the last few months. Every time it updates it stops sending me text messages and notifications to pay my bill. It did not email my bill was due nothing. I just got to thinking 🤔 did I pay my insurance bill. I caught the non-payment just time not lose my tag. Another time it was froze on $14.95 that's all it would let me pay or say I owed. When i called customer service the woman was rude.

What’s new

With this release, we updated our app with improved features for your overall experience.