I love this bank. It's so easy to use. At first when I got it I had the same problems everyone else did, they closed my account, I couldn't activate my account, had no access for 6 hours. But that was because they were fixing my account to allow me to use it. I was able to call and have my account working in less than a day. I read other reviews that say they had problems. I'm calling bullocks. They simply didn't try at all. I tried and in under 12 hours had access to all my features. That's just some fantastic work they do. I'm so grateful for their services. I don't know what I'd do without them.
Very detailed on any inquires you may have, except for any major issues/disputes; without having to speak with a customer service representative. Helps you manage, balance and keep track of your available or pending funds. All of your transactions are listed. Avoid the hassle and frustration of crowded locations on payday Fridays, deposit Mondays or the day after a federal holiday, when you have access of a financial institution right at your fingertips!
R Getting more and more difficult to use. I've been trying to access my account for roughly, 6 and a half hours, spoke with 3 agents and still have not gotten anywhere!! Very annoying....
Not only was my account negative the amount was higher than what I was supposes to be. That problem was fixed but now I'm supposed to have a deposit for my taxes and it isn't there at all. My account is short 800 dollars and I have seen no change so far. I am not pleased
I had to uninstall the app! My phone immediately notified me of a virus I clicked on it and it was NetSpend. I wish I could show you the pictures that I took the screenshots of what my phone had found but there is no way of doing that I don't believe. So think about before you download this uninstalling right now
I was able to deposit a check ONCE and I've been having a hard time doing it again. The approval stage takes the longest and then I time out without any update on the deposit's status. The customer service number isn't much help either.