
ShaSha Grace
I like the idea of the app, but it's not functional. It's very disorganized and difficult to navigate, but my biggest complaint is that weigh-in reminders rarely work. I'm in the app daily, so deep sleep isn't the issue. Plus, I have every setting on my phone set to keep this app awake. Still, I get a couple reminders, then they stop. I have to uninstall and reinstall every few days to keep them. Help takes you to a chat, but never connects. I'm shopping for a different brand smart scale.
2 people found this review helpful
"Dear Customer,
So sorry our new APP release has failed you.
Regarding the date sync issue, could you please give us more details for example eufy account for a further check? You can get further help in the following ways and we will reply within 24 hours.
1. Chat with us in EufyLife app
2. Email: support@eufy.com
eufy Team"

Dave Pollard
the scales are good but the app is terrible. its somehow set my region to US even though im in the UK and there is no way to change this. My partners is set to UK. it wasn't an issue at first. but recently it wouldn't sync her profile at all, and now its flipped so hers will log in, but mine cannot. it all stems from the region issue. Im fairly certain i was never asked my region during set up. I've seen others online claim this is determined by your language settings, or your email address
1 person found this review helpful
The region was selected during the registration process. We hope to resolve this issue with you privately. We need to have your account information so that we can conduct an analysis. Would you be willing to share your account details with us? Thank you very much.

Britt B
The way the app is formatted makes it difficult to visually track progression. You can only pull the weight tracker portion for a history of 1 month and then have to scroll back to see, but are unable to enlarge it and the min and max are messed up. I don't care about all the other stuff you are able to track using the app and the weight loss could be a lot better. I ended up downloading a better app and manually having to input the readings from my eufy scale.
2 people found this review helpful
Dear Customer, sorry for any inconvenience. We have received the improvement points mentioned in your comments.Your feedback is invaluable to us, we will work harder to bring you a better experience and more features.If you need further assistance, please don’t hesitate to contact us at support@eufy.com.Thank you very much.