My first and last I can't imagine my life with out RBC! This is my first bank here in canada and I think also my last. I can't see doing banking with other institution. The employee's are really accomodating. The apps. Loved it easy to use with additional feature fingerprint scanner, good for a Samsung Galaxy S7 User like me. My financial advisor is really great and comfortable to be with, we talk like we've already known each other. The Online is Accessible. So far, so good. Thumbs up !👍
So there's been some improvement on the cheque deposit issue, but I still have to use the manual option. I wish I could use the manual option right away. Every single time I have to wait for it to tell me it can't take the picture before it allows me to do it manually. Previous post: As a small business I thought it would eliminate some travel time away from the office to deposit cheques via this app, but it takes longer to take the photo than driving to and waiting at the bank! 1 in 10 shots is good and I have used a black base, under good light and a support for the phone so it wouldn't move. Nothing seems to work. I've even tried clearing the data and reinstalling. Please fix this issue.
What happened? ??? I have not yet seen a company take this long to fix something like an app that their clients use . This is pathetic, released with errors and not functional on the 24th , still not working 3 days later . Just shows how much this bank cares about customers. Because there is no money being lost by the bank , they don't care . And this is supposed to be the top bank in Canada.
Crashing on login Used to be a great app... 1 star until I can login without crashing. I have rebooted and reinstalled the app with no luck. Stock OnePlus One update: I called and waited on hold for 15 minutes before giving up. How about you just fix the app, it worked great until last week.
Can't sign in! Have done multiple uninstall / reinstalls hoping this would be fixed, but no. Had to make the choice to pay another bank $15 or drive 100 km round trip on icy roads to cash my pay cheque. Fed up. Swear you guys just fixed the last crap update. The plain version worked fine for years. Now I'm wasting data, time and money because of it.
App requires knowing things like what sites you visit and what apps are running. Not sure what this has to do with helping me bank. Seems like another grab at PII and other sellable or actionable personal data. EDIT: RBC reply indicates usage tracking is for support and upgrades. I'm not an Androoid developer so maybe this is possible, but it seems extremely unlikely. Simply monitoring *in app* use should be enough for that. Still seems much more likely that user information above and beyond what's immediately required to do banking is collected.
This release is all about you and the features you’ve asked for. Here are the highlights:
- Sign in with your fingerprint on supported devices
- You can now view and update your personal banking profile information without visiting Online Banking
- Use our new search feature to get the answers you need