RBC Mobile

- July 6, 2016

Everyone

Finance

( 19,155)

Description

You told us it was time to refresh our app, and we heard you. We’re excited to bring you a new design that uses the Android‡ technology and gestures you’re used to, so it’s faster and fits more easily into your life.

And now, the RBC® Wallet* is a separate app – so you don’t have to sign in to pay.

Fresher. Faster.
We’ve built the new RBC® Mobile** app on Android’s native operating system to make it quicker and more intuitive. It looks and feels familiar, so you’ll spend less time learning how to use it and more time focusing on everything it helps you to do.

Deposit a cheque on the way out to dinner. Send money to a friend while they’re grabbing you a coffee. Check account balances – without signing in – while in the grocery store lineup.

Just for you.
This is the app you told us you wanted. With the features that matter to you. Keep sharing your ratings and comments, because you‘re the best judge of how you want to do your banking.

___

SECURITY
Rest easy knowing that you’re protected from unauthorized transactions*** in RBC Mobile by the RBC Online Security Guarantee.

PRIVACY
RBC Mobile might need to access device services for certain features, like finding nearby RBC Royal Bank® branches. For a full list of the features, check out http://www.rbcroyalbank.com/mobile/app-faqs.html?q=81.

For help removing RBC Mobile from your device, there are instructions at http://www.rbcroyalbank.com/mobile/app-faqs.html?q=82 or you can contact mobile.feedback@rbc.com.

You can get more information about RBC digital channel privacy at http://www.rbc.com/privacysecurity/ca/online-privacy.html.

Contact information for RBC Royal Bank, RBC Direct Investing and RBC Dominion Securities is available at https://www.rbcroyalbank.com/mobile/customer-service.html?tab=mail_tab.

LEGAL
When you select to install RBC Mobile, you’re consenting to any future updates or upgrades. Depending on your device, operating system or user-initiated settings, these might be automatically installed. You’re able to withdraw your consent by uninstalling RBC Mobile from your device.

If you download RBC Mobile, you must review, and are subject to, the terms & conditions found under the Legal link on www.rbc.com as well as the following, as applicable:
- Electronic Access Agreement (Personal clients of Royal Bank of Canada)
- Business Account Agreement (Business clients of Royal Bank of Canada)
- The Operation of Account Agreement (RBC Direct Investing clients)
- General Account Agreement (RBC Dominion Securities clients)

* The RBC Wallet app is operated by Royal Bank of Canada.
** RBC Mobile is operated by Royal Bank of Canada, RBC Direct Investing Inc. and RBC Dominion Securities Inc.
*** For a definition of an unauthorized transaction & for full details regarding the protections and limitations of the Online Security Guarantees, please see your account &/or online agreements with the applicable entity. The guarantees are given by Royal Bank of Canada, RBC Direct Investing Inc. and RBC Dominion Securities Inc. in connection with their respective online services.

®/™ Trademarks of Royal Bank of Canada. RBC and Royal Bank are registered trademarks of Royal Bank of Canada.
‡All other trademarks are the property of their respective owner(s).

Reviews

3.6

19,155 total

5 8,307

4 3,694

3 2,032

2 1,510

1 3,612

Calvin Poon

I'm enjoying the refinements in the UI. The app is easy to navigate and looks good too, making mobile banking nice and straightforward. A few additions I would like: 1) Fingerprint sign in. Would make sign in a lot easier and significantly increase how often I use the app - I don't want to type in my long password on the go as it's both inconvenient and a security risk. 2) option to switch to manual photo taking for mobile cheque deposit from the start. The auto photo taking is too fiddly and takes too long

Emily Martin

I was really enjoying the app, but now the deposit cheque option isn't working, and hasn't been for days (maybe since an update occurred? not sure). That's really the primary reason I have the app, so I don't have to go into the bank. It still takes the pictures and lets me enter the amount and select the account to deposit into, but then says there are technical issues when I try to finish the process.

Johnathan Bodnar

Still a little buggy Looks great and all, however, whenever I sign in to view some of my Account information(checking, credit, savings etc) it continued to tell me to try again. Not really sure why considering I've opened and closed the app multiple times. It would be nice to know the exact number in a certain account rather than showing me the incorrect information or none at all.

Laura Lahtinen

Deposit cheque is very buggy As a small business I thought it would eliminate some travel time away from the office to deposit cheques via this app, but it takes longer to take the photo than driving to and waiting at the bank! 1 in 10 shots is good and I have used a black base, under good light and a support for the phone so it wouldn't move. Nothing seems to work. I've even tried clearing the data and reinstalling. Please fix this issue.

Great app, but needs tablet support! Love the app and works very well but I spend my day on an Android Tablet and would like to be able to do my banking on it. Other banks are offering tablet support so hoping RBC can join them. It's the same operating system so shouldn't require a lot of work. Thanks!

Doesn't work for e-transfer App is convenient in other ways and would have given it 4 or 5 stars, but I have a business account which requires the accepting of e-transfers regularly which this app won't let me do. When I try to open the e-transfer I get a message directing me to get the app or go to online banking site. When I 'open' the app I already have, I am directed to my log in page... But never do I get back to the e-transfer. A total pain! Before the upgrade there was no problem!!!!

User reviews

Calvin Poon July 8, 2016

Royal Bank of Canada July 8, 2016

We're glad you're enjoying the app Calvin and will make sure to share your feedback with our development team. -- Brian

Emily Martin July 31, 2016

Royal Bank of Canada July 31, 2016

Hi Emily, thanks for your review. There are some intermittent issues with the cheque deposit feature - usually an uninstall/reinstall fixes this. If you still experience the issue, give us a call at 1-800-769-2555 for further investigation. -- Dustin

Johnathan Bodnar July 21, 2016

Royal Bank of Canada July 21, 2016

We're curious, Johnathan, have you tried uninstalling the app, rebooting the phone, then reinstalling the app? This has helped clear out some of the bugs. Let us know if you need help or call our tech team at 1-800-769-2555. Thanks! -- Charlene

Laura Lahtinen August 3, 2016

Royal Bank of Canada August 3, 2016

Thanks for this feedback, Laura. We are aware of this issue and are looking into it. While we do, and if you need to find a closer ATM, try http://bit.ly/IL4Ig3 We appreciate your patience in the meantime. -- Patrick

September 21, 2016

Royal Bank of Canada September 21, 2016

Thank you for your feedback and suggestion! We'll make sure it gets to the folks in charge :) Take care! -- Jordan

August 10, 2016

Royal Bank of Canada August 10, 2016

Hi, please try uninstalling the app, rebooting your phone, and reinstalling. If this doesn't correct the issue for you, our digital team can help troubleshoot at 1-800-769-2555. -- Scott

A Google User September 6, 2016

More is not better It is much slower than using the web page, it uses way more data, and it takes more clicks to get the same results. Bring back the simple banking app that just worked great. Simple is beautiful. Tangerine bank has it figured out better. Take a look at their app...

Royal Bank of Canada September 7, 2016

Appreciate your feedback around the app. Please let us know if you need anything. -- Dustin

Brad Armstrong August 4, 2016

Rbc mobile crapp Galaxy 6 edge. Uninstalled rebooted and reinstalled. In direct investing, I was able to check two stock holdings in a row before it crashed. So I guess that's an improvement since May when I was only able to check one in a row. Good job rbc. Any chance you will make this a usable app in the near future?

Royal Bank of Canada March 24, 2016

Hi Brad, we're sorry to hear you are experiencing trouble with our app. Please connect with us at 1-800-769-2555 so we can take a look into what is happening here. -- Elodie, Moncton, NB

jtmon3y19 July 26, 2016

Freezes and top banner problems Downgrading my rating to a 1 until they fix the problems the app is having on Android by many users. The top banner continues moving down each time you select an option while making a trade until you can't even submit it making it unusable. Mine also constantly freezes. RBC you have a ton of money, get some people to fix this!!

Royal Bank of Canada July 26, 2016

Hi there, thanks for taking the time to write. We'd like to have an expert from Direct Investing look into this further. When you have a moment, please give them a call at 1-800-769-2560. -- Sandra

Garnet Whyte July 28, 2016

You were supposed to do one thing I'm bothered that every time I attempt to use the deposit cheque option that there are "technical issues". This has happened ever since the app was updated to use the Google camera. If I wanted to go to a bank to deposit a cheque, I'd use my time machine to go back to the 20th century.

许翠玲 July 18, 2016

Trash Got survey phone calls from RBC several times. Told them this app crashed all the time, both in direct investing and bankig. Very slow, not able to Submit order or even just check my portfolio. Not able to deposit my cheques. As a prestigious bank like RBC , the app should not be this bad. I am angry as an Android user. No use at all for this app.

Royal Bank of Canada July 18, 2016

Sorry to hear of your experiences. If you haven’t already, you should try a fresh install after uninstalling the app. If that doesn’t help any, give us a call at 1-800-769-2555 so we can try to troubleshoot past these issues. Thanks. -- Patrick

Jim Nitz August 15, 2016

Direct investing portion is horrible The apps rating has been reduced. The layout is ok. I prefer to see all my accounts. Which is still available but not as the home page. The big problem is with the direct investing portion. It freezes, less with my new phone. But the scrolling still doesnt work right. When you take your finger off the screen the page sling shots back to the top. Which makes it near impossible to place orders because the confirm button is at the bottom.

Royal Bank of Canada August 15, 2016

Thanks for your feedback, Jim. If you haven't already, please call our Direct Investing team at 1-800-769-2560; they may have suggestions to help make your mobile experience better. Enjoy your day. -- Charlene

Cliff Wiebe July 26, 2016

Has promise but struggles to deliver Lots of functionality and deep potential usefulness. But unfortunately it hangs frequently (20% of the time) when navigating between data strata. Looking forward to using when bugs are resolved. Calling the helpdesk to create a problem ticket did not induce any changes either.

Royal Bank of Canada June 24, 2016

We appreciate your feedback, Cliff. We'd like to have our Digital experts check into this more with you. Please connect with us at 1-800-769-2555. Thanks. -- Jeni-Lee

Diamond Lo August 20, 2016

Deposit Cheque function doesn't work This week I've been trying to deposit a Cheque using Picasa. However after clicking Use Photo, I'm automatically logged out of the app. Please fix this. Otherwise this app is not necessary on my phone. The Cheque picture taking aspect is the main reason I allow this app to take precious space on my phone.

Royal Bank of Canada August 20, 2016

Hello, thank you for reaching out. We recommend giving our digital banking experts a call at 1-800-769-2555 for help with this. -- Dustin, Moncton, NB

Edward Kewley August 9, 2016

Needs more options The app works excellent for me for everyday banking such as deposits and transfers and paying bills. The only thing I would recommend is the options to work with my tfsa. I can't access it aside from seeing what the account balance is. I'd like the options that are available on online banking to be accessible here. Until that happens 3 stars it is. Otherwise great app.

Royal Bank of Canada August 9, 2016

We appreciate you taking the time to share your feedback Edward. We'll make sure to share it with our development team. -- Brian

Mesut Simsek July 22, 2016

Terrible app It was better before. With an "updates" the tabs are not lined up. It is too slow e.i. it opens the first command and doesn't open the next. I reinstalled it but nothing changed just the same useless junk. I have accounts with other two banks. In comparison RBC apps is the worst.

Michael G August 7, 2016

LOG IN Galaxy S5. I have recently updated. Now I can no longer log in. What a huge inconvenience. What the app was supposed to do... make it easy for customers... has now made it useless. What's wrong with you guys!? This is not the first time this has happened after an update!

Royal Bank of Canada August 7, 2016

Hi Michael, are you currently able to log in to the website? If you can, try rebooting your device and trying again on the app; if not, or if rebooting doesn't fix the issue, please connect with our online experts at 1-800-769-2555 for help. -- Elodie

richard kennedy July 23, 2016

Forget me??? I made the mistake to update to the latest version of the RBC app. The app no longer remembers the client card if you delete your android history... even if you have the "remember me" box checked. To the programmers at RBC, yes I tried a uninstall and reinstall, same issue. Using Android 5.1

Royal Bank of Canada July 23, 2016

Hi Richard - thanks for letting us know this is happening for you. Since you've done the basic troubleshooting, let's dive into this further - please call 1-800-769-2555 to speak with a digital expert about this. -- Dustin

Karla F Berganza July 25, 2016

Keeps sending error When I deposit cheques it takes forever to get the pic and it never does so I have to do it manually which this error "having technical issues please try again later" pops all the time and takes me around 15-20mins to actually deposit online. Annoying!! Otherwise the rest is fine of the app is functional.

Royal Bank of Canada July 25, 2016

Hello Karla, thank you for writing. We are aware that clients are currently experiencing intermittent issues with Mobile Deposit. We'd recommend uninstalling and reinstalling, as some have shown signs of improvement, otherwise try again later. We apologize for any inconvenience this has caused. -- Tricia

AMIT KHARBANDA August 10, 2016

Direct investment platform sucks Hate the direct investment platform. Can't see all the holdings in my portfolio. Extremely useless app. RBC need to invest some money on app development to attract new client or retain existing client. I am using Samsung S5 Android phone

Royal Bank of Canada August 10, 2016

Sorry to hear of your experience, Amit. So we can go over the layout and help you get the most out of our app, give us a call at 1-800-769-2560. Thanks. -- Patrick

September 15, 2016

Decent but lacks one feature Overlay is good, easy to pay, easy to view your accounts, the only thing lacking is the ability to view your TFSA and rbc direct investing account's detailed balances. I'd like to view my account's products on this application as opposed to signing in on the website

Royal Bank of Canada September 15, 2016

Thanks for the great feedback! We're always looking to add new features to the app, so we will forward your suggestions off to our development team. -- Tricia

stephanie gordon July 22, 2016

Depositing cheques too hard At least once a week when I attempt to deposit a cheque I get sorry we are having technical difficulties, fix it! It's very annoying. I have had to Uninstall and reinstall many times. Not a fan of this app should have left the old one alone!

Royal Bank of Canada July 22, 2016

We’re sorry to hear this intermittent issue has affected your app experience and we appreciate your patience while we investigate it. -- Patrick

Adrian Murphy July 20, 2016

Buggy and laggy Slow and crash prone. Lots of wasted screen real estate. No total in summary section for all my investments. Surely a bank that makes as much profit as RBC does can come up with a better mobile app than this. Needs a lot of work.

Jessica W August 10, 2016

Keeps crashing I can't trade on direct investing cause your app can't seem to function properly. I've uninstalled and reinstalled it and it's still the same. I'm using a Samsung phone if that helps. Can't trade on it and haven't made a trade in a very long time because it is very frustrating to use. You should have this fixed by now.

Royal Bank of Canada July 5, 2016

Hi Jessica, thanks for letting us know. We recommend reaching out to our Direct Investing team to look into this - they can be reached at 1-800-769-2560 Monday to Friday from 7 am to 8 pm ET. -- Dustin

Carrie Schmidt July 8, 2016

Cheque Deposit Nightmare The odd time I am actually able to deposit a cheque I do a little dance. The app usually either crashes or says there are technical difficulties. I never had these issues on my iPhone.

Royal Bank of Canada July 8, 2016

Sorry to hear you're having issues with the mobile deposit, Carrie. Please try uninstalling the app, rebooting your phone and then reinstalling. That may help, but if not please reach out to our digital experts @ 1-800-769-2555 -- Jordan

Tuan Huynh July 22, 2016

Who designed this? Formatting doesn't line up. Mobile deposit is useless, doesn't work most of the time. Worst of all banking apps. I'm tempted to close my account bc the app is so bad. -- Hi Jeni-Lee. I called. Unfortunately, that is a general number there are hundreds of employee's I'm told.

Royal Bank of Canada July 22, 2016

Hey Tuan, we don’t want to see you go! Our Digital experts would be happy to chat to try to help and troubleshoot the mobile app issues. Please connect with us at 1-800-769-2555. Hoping to hear from you soon! – Jeni-Lee

Matt Hill August 27, 2016

(Updated) The issue to the below old comment has been fixed with your last update! Thank you very much RBC TEAM! > [The app sits down the page not centured so i cannot access the bottom of the execute button in my trading account. I tried uninstatting it and reinstalling it but it will not work.]

Royal Bank of Canada June 13, 2016

Hey Matt, have you checked with our digital team on this? They may have the tips & tricks to get things straightened out :) Just call 1-800-769-2555 anytime you're free. Have a good one. -- Charlene

Thomas C July 23, 2016

Will deserve 5 stars once it becomes open source and when it supports bitcoin transactions. If this application is truly secure, then it will not need to rely on hiding its source code, but will be secure by design. Supporting bitcoin is a basic requirement of banking in the digital age. Lastly, there is no way to transfer to a TFSA in the mobile banking app. If there is, it is clearly unintuitive.

Orlie Huerto August 15, 2016

What is going on with this app, keeps kicking me out? This new upgrade is not working......I like the old one. Can you guys fix this issue.....thx....how many times do have to uninstall and install this app to work? New version is not working!

Royal Bank of Canada August 15, 2016

Hi Orlie, for help troubleshooting the problem you're having with our app, please call 1-800-769-2555 to speak with a digital expert. Thank you. -- Scott

Rave Ohnn September 23, 2016

How about you FIX the problem instead of just telling your clients to call into your experts. I have done this this and they tell me and others the same thing over and over. "We are working on it" or "have you tried to uninstall the app and then do a fresh reinstall". It's been 3 months now. Get a new batch of developers!

Royal Bank of Canada September 16, 2016

Hi Rave, we want to try to help with getting the app working for you. Please give our digital experts a call anytime at 1-800-769-2555 and they'll be happy to help to see what's happening. -- Michael

Prana Sivakumar July 16, 2016

Horrible update features Used to be very simple and now even depositing a cheque takes 17 shots to get a clear deposit. Takes forever to load certain features.. Idk who designs your app but very disappointed with this change

Conrad chen July 8, 2016

The Direct Invest problem is still there. The problem is the upper banner which shows the words--"Important Notice", when logging in, comes down little. After turning to the home page, the banner will over lap with "My Portfolios", "Transfer Cash", and "Activity" those three buttons. In addition this banner will go down to middle of the screen when using trading function. This problem always happens after updating Android System WebView. Perhapes this RBC app has somewhat conflict with Android System WebView because I have encountered couple times before. Actually sometimes new RBC Mobile app update would solve the problem, but this time not. In most of time I was always to avoid to update Android System WebView because I love this RBC Mobile app and have to have it. As the result I have to uninstall the new Android System WebView which is the latest version 4.3. My phone is HTC One M8 and running Android 6.

Royal Bank of Canada June 3, 2016

Have you spoken to the folks at Direct Investing yet Conrad? If not, we'd suggest starting there ~> 1-800-769-2560. -- Tricia

Darren Beattie September 11, 2016

Significant Improvement A lot better than the old app and introduces nice features like cheque deposit and a much better UI. Unfortunately it crashes frequently, especially while trying to deposit a cheque. It even crashed while trying to write this review, which was 4 stars when I started it.

Royal Bank of Canada September 11, 2016

Hey Darren, thanks for soldiering on to get us your review here. Please try uninstalling, restarting, then reinstalling to see if you can get any better performance and stability out of the app. -- Patrick

Mike Harris July 25, 2016

Terrible for stock trading I use the Direct Investing portion of this app on a weekly basis, and lately it has really become glitchy. In the trade screen, the app keeps becoming unresponsive, and will not let me scroll to the bottom of the screen to complete the trade. It's very important for me to get trades in at specific times, and I'm often on the move. Thinking about moving all my money to another bank over the poor performance of this app. Called in and was told to call when a trade is needed... Terrible.

Royal Bank of Canada July 20, 2016

We don't want it to come to that Mike. Please give Direct Investing a call at 1-800-769-2560 so that they can troubleshoot with you. Thanks in advance. -- Tricia

Duc August 21, 2016

Great app Love that I can do my baking on my Note 5. Could use more details in the investment section other than just a summary number. This app should also let me use the finger print sensor to log in instead of forcing to enter the password.

Royal Bank of Canada August 21, 2016

Thanks for the 4 stars, and for the constructive feedback! -- Dustin

kec Cha July 15, 2016

Cannot scroll and complete transaction Sign in issue fixed. But I cannot scroll down on pages to complete my transaction. Useless piece of crap. It looks like RBC will not respond to issues reported by email, so I decided to post it here. Very bad service compared to other banks. Avoid!!!!! ****UPDATE***** I don't have time to play the cat and mouse game to Reply and call help desk. The issue is known and reported many times by different users. Just acknowledge and fix this crap.

Royal Bank of Canada July 15, 2016

Are you experiencing this issue with the banking side of the app or direct investing? Have you called support for assistance? If not, they can be reached at 1-800-769-2555 anytime. -- Tricia

Guido Borrelli September 28, 2016

Can't connect with rbc direct investing When I sign into direct investing I get a message "you have been signed out due to inactivity" and kicks me out. Used to be able to access it in the prior updates. Can't place any trades through mobile app.

Royal Bank of Canada September 29, 2016

We appreciate you letting us know Guido. To have a look into what's causing this, please connect with our Direct Investing advisors at 1-800-769-2560. -- Brian

Josh Boyd July 26, 2016

Needs a fix One thing that's bothered me since I got this app is that it never remembers my client card. Even when I choose "remember" it will forget. Useless when you want to pull up your account quickly / on the go. i know its not my phone because TD Bank app always remembers my card.

Royal Bank of Canada July 26, 2016

Hey Josh, we're aware of the issue and have released a fix for it. We'd recommend uninstalling and then reinstalling the app with our latest updates. -- Jennifer

Phil Tran August 15, 2016

Remember me is WORKING! But another issue. "Trade" is not working on subsequent trades. First time it works, but the second time it fails. Seems like a transaction/session management issue. To make subsequent trades, I always need to sign out and sign in.

Royal Bank of Canada August 15, 2016

Hi Phil, glad to hear that the remember me feature is working. As for the trading option, we recommend calling our partners at Direct Investing so they can look into this further. You can reach them at 1-800-769-2560. -- Sandra

Libertino Picarella August 3, 2016

Bad Application Never keeps card info and site difficult to refresh. Now shows half screen. Someone needs to pay attention to this from RBC...After comment from RBC to reload, I did. No change. This is bad...and not worth using. I tried the app again today 3aug some 2 weeks after RBC replied to me and still the same. In fact if i try to place a trace the confirm button cannot be selected. I am using galaxy note 5 from samsung.

Royal Bank of Canada July 14, 2016

Hello Libertino, thank you for sharing your concerns. Have you tried reloading the app? If not, give that a try to see if there are any signs of improvement. We're available at 1-800-769-2555 for further support. -- Tricia

What's New

Summer is here, and we’ve got the Summer Olympics on our minds. RBC has been a proud sponsor of Olympic athletes since 1947- and now you can help us, too. For details, sign in to the app.

We’ve introduced the ability to sign in once and move seamlessly between all RBC Royal Bank apps. We also freshened up a few features to make them easier to navigate.

And since what’s on the inside also counts, we took care of some bugs to help things run more smoothly for you.