RBC Mobile

- July 20, 2017

Everyone

Finance

( 22,072)

Description

You told us it was time to refresh our app, and we heard you. We’re excited to bring you a new design that uses the Android‡ technology and gestures you’re used to, so it’s faster and fits more easily into your life.

And now, the RBC® Wallet* is a separate app – so you don’t have to sign in to pay.

Fresher. Faster.
We’ve built the new RBC® Mobile** app** on the Android native operating system to make it quicker and more intuitive. It looks and feels familiar, so you’ll spend less time learning how to use it and more time focusing on everything it helps you to do.

Deposit a cheque on the way out to dinner. Send money to a friend while they’re grabbing you a coffee. Check account balances – without signing in – while in the grocery store lineup.

Just for you.
This is the app you told us you wanted. With the features that matter to you. Keep sharing your ratings and comments, because you‘re the best judge of how you want to do your banking.

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SECURITY
Rest easy knowing that you’re protected from unauthorized transactions*** in the RBC Mobile app by the RBC Online Security Guarantee.

PRIVACY
The RBC Mobile app might need to access device services for certain features, like finding nearby RBC Royal Bank® branches. For a full list of the features, check out http://www.rbcroyalbank.com/mobile/permissions/mobile-android.html.

For help removing the RBC Mobile app from your device, there are instructions at http://www.rbcroyalbank.com/mobile/permissions/mobile-android.html or you can contact mobile.feedback@rbc.com.

You can get more information about RBC digital channel privacy at http://www.rbc.com/privacysecurity/ca/online-privacy.html.

Contact information for RBC Royal Bank, RBC Direct Investing and RBC Dominion Securities is available at https://www.rbcroyalbank.com/customer-service/index.html?lob=mobile.

LEGAL
When you select to install the RBC Mobile app, you’re consenting to any future updates or upgrades. Depending on your device, operating system or user-initiated settings, these might be automatically installed. You’re able to withdraw your consent by uninstalling the RBC Mobile app from your device.

If you download the RBC Mobile app, you must review, and are subject to, the terms & conditions found under the Legal link on www.rbc.com as well as the following, as applicable:
- Electronic Access Agreement (Personal clients of Royal Bank of Canada)
- Business Account Agreement (Business clients of Royal Bank of Canada)
- The Operation of Account Agreement (RBC Direct Investing clients)
- General Account Agreement (RBC Dominion Securities clients)

* The RBC Wallet app is operated by Royal Bank of Canada.
** The RBC Mobile app is operated by Royal Bank of Canada, RBC Direct Investing Inc. and RBC Dominion Securities Inc.
*** For a definition of an unauthorized transaction & for full details regarding the protections and limitations of the Online Security Guarantees, please see your account &/or online agreements with the applicable entity. The guarantees are given by Royal Bank of Canada, RBC Direct Investing Inc. and RBC Dominion Securities Inc. in connection with their respective online services.

®/™ Trademarks of Royal Bank of Canada. RBC and Royal Bank are registered trademarks of Royal Bank of Canada.
‡Android is a trademark of Google Inc.

Reviews

3.6

22,072 total

5 9,541

4 4,280

3 2,350

2 1,713

1 4,188

Michael True

The app crashed last night! I uninstalled then reinstalled now it is telling me my password is incorrect? Tried resetting my password though the app and was met with "this function is not available to you". Not impressed with the app nor the service, might be time to switch banks....

Sarah Drummond

The app was initially released 6 years ago for android and I'm puzzled as to why it doesnt have some basic functionality: 1) Current balance of an account is displayed, but not actual available funds. So I always need to calculate it myself when funds are withheld after depositing a cheque, or multiple cheques. 2)The transaction records for the account display the debits and credits but no running balance. Suppose there is an NSF. You can't tell where the the account became overdrawn, but there is a $45 NSF fee. 3)Why is there no filtering of records? In order to see all bill payments for example you need to scroll through all the records and record them. Or paste the data into a spreadsheet for these useful features. Computers are suposed to save us time not make us expend additional effort. I am an enterprise Java developer so know this wouldnt require much effort. Just some simple queries to the database. These should be standard features. CIBC has them.

Tantalis Prime

Keeps saying technical dificulties. Did the same thing a couple of weeks ago. I uninstalled it. Fixed the problem. Did it again today. I updated it. Still technical dificulties. Rbc-instead of asking everyone to call you. Heres an idea....fix the app!

paul Cooke

Never have I ever had a banking app that was so unreliable. Seems it's down for technical reasons more often than not.

Bill Harris

Sure would like a version that runs on tablet .. keep getting not for device

Zahar Celac

Nice app. But "history" under "move money" is not working for me since last year... please fix

User reviews

Michael True July 22, 2017

Royal Bank of Canada July 22, 2017

Hey Michael, we don't want to see you switch! Have you connected with our Digital experts about this? If not, please call us at 1-800-769-2555. Thanks. -- Jeni-Lee

Sarah Drummond July 20, 2017

Royal Bank of Canada July 20, 2017

Hi Sarah, thank you for your feedback and suggestions. We will pass them on to our head office. -- Elodie

Tantalis Prime July 20, 2017

paul Cooke July 21, 2017

Never have I ever had a banking app that was so unreliable. Seems it's down for technical reasons more often than not.

Bill Harris July 20, 2017

Sure would like a version that runs on tablet .. keep getting not for device

Zahar Celac July 20, 2017

Nice app. But "history" under "move money" is not working for me since last year... please fix

Royal Bank of Canada July 20, 2017

Thanks for the review, Zahar. Have you had the chance to talk to our mobile experts about this? If not, please give them a call at 1-800-769-2555 and they'll be happy to troubleshoot this with you. -- Stephen

Natan Asgedom July 21, 2017

Technical issues fix it I can't log in

Royal Bank of Canada July 21, 2017

Hi Natan. We'd be happy to look into what's happening when you're trying to log in. When you have a moment, connect with our digital advisors at 1-800-769-2555. -- Brian

Joe Faria July 21, 2017

Liked the APP until you took away the ability to Deposit cheque's from your saved Pictures

Colleen Knaggs July 22, 2017

Want to change password but won't send me email with code number

Royal Bank of Canada July 22, 2017

Hi Colleen, have you spoken to our mobile experts about this? If not, please give them a call at 1-800-769-2555 and they'll be able to troubleshoot further. -- Stephen

Pier-Alexandre Lemay July 20, 2017

Very good app!

Royal Bank of Canada July 20, 2017

Thanks for the updated review, Pier-Alexandre! We’re glad you like the app :) -- Michael

Vlad Theimpaler July 22, 2017

Good service and good promotions

Royal Bank of Canada July 22, 2017

Right on, Vlad! Thanks for the 5 stars! -- Jeni-Lee

Sergey Bogdan July 21, 2017

Nice and easy to use.

Royal Bank of Canada July 21, 2017

Thanks so much Sergey! We're glad you like it :) -- Jordan

July 20, 2017

Love it

Royal Bank of Canada July 20, 2017

Hi there, we're glad you love it! Thanks for your review :) -- Michael

Tracy Hueston July 21, 2017

It's great!

Royal Bank of Canada July 21, 2017

Glad you like it Tracy! We appreciate the review. :) -- Brian

Grant Young July 24, 2017

Fix it and make it reliable

Miranda Harrison July 21, 2017

It's great.

Royal Bank of Canada July 21, 2017

Hi there, Miranda! Thanks so much for your great review about our app ;) We appreciate the 5 - star rating. -- Michael

Marina Gorina July 2, 2017

I was able to use an app with no problems for a little while. But for the past week or so every time I try to log in, the app prompt me to answer a security question. I understand that once in a while it's fine. But it asks it every time! I connect from the same network (my wifi at home). Why did it start doing it? Another problem is that I am not able to login into my rbc direct investment from the app. Never worked. I signed all the document which are required for trading (had to login via browser for that) but still direct investment via app doesn't work.

Royal Bank of Canada July 2, 2017

Hi Marina, thanks for reaching out. We'd like to have our mobile experts take a look into this and try to help. Please give us a shout at 1-800-769-2555. -- Jennifer

Kelvin Elsner July 3, 2017

For the most part, I've had no issues, its fairly easy to navigate and I really like the fingerprint sign in, but every time I try to sign in with my fingerprint the app requests I answer a security question. I would think my finger print would be fairly secure considering I'm the only person that has one like mine, maybe I'm wrong. It wasn't always like this but some update started this and its really rather annoying.

Rain H June 30, 2017

Please fix the etransfers. It will not let me select anyone to transfer to...it shows me all my recipients and then when I click one, nothing happens, it's just blank. I literally need to send money right now! I am so mad that I can't do this

John Melissen July 1, 2017

When I try to use the app to deposit an email transfer, it does not work. It tells me to install the app. I've tried reinstalling the app and it did not help. As a shareholder of this company with billions of dollars in assets, I'm disappointed that they can't get this function to work. It used to work for me but no longer does. The problem has nothing to do with Interac servers down over the last couple of days. I haven't even tried a deposit in the last week. I, and judging by other reviews, many others have been experiencing the same issue for a few months. Despite the recommendation to re-install the app.

Royal Bank of Canada July 1, 2017

Hi John, INTERAC is currently experiencing technical issues that prevent eTransfers from working. This is something that is affecting all banks at this time - they're working hard to resolve this. -- Dustin

David Pedreros July 3, 2017

It's been 2 days since the app stopped working. The touch ID fails every single time over cellular data or wifi. I the access to my accounts becomes then very complicated and very frustrating. What happened guys? It was working just fine before!!!

Royal Bank of Canada July 3, 2017

Hi David, have you tried uninstalling and then reinstalling the latest version? If that doesn't help, please give our digital experts a call at 1-800-769-2555 so they can look into this and do some troubleshooting with you. -- Sandra

snehal kumar June 28, 2017

Please fix the fingerprint reader on this. It was working fine until recently and then an update ruined it for me. Now everytime I try to enable fingerprint reader. It asks me to sign out and enable check card. I go to my walet and play around and get into RBC app thru it and then somehow enable it. Once i logout to attempt a fingerprint log in. BAM ITS DISABLED AGAIN. Please fix this issue and I will change the rating.

Royal Bank of Canada June 28, 2017

Hi Snehal, there shouldn't be an issue with touch ID on your S6. Have you enabled touch ID in the app itself? (main menu > settings > fingerprint). If you've done this and you're still having trouble give us a call at 1-800-769-2555 and we'll help troubleshoot. Thanks. -- Scott

Tuan Huynh July 7, 2017

Who designed this? Formatting doesn't line up. Mobile deposit is useless, doesn't work most of the time. Worst of all banking apps. I'm tempted to close my account bc the app is so bad. -- First update: Hi Jeni-Lee. I called. Unfortunately, that is a general number there are hundreds of employee's I'm told. Second update: Still the most terrible banking app, unreliable.

Royal Bank of Canada July 22, 2016

Hey Tuan, we don’t want to see you go! Our Digital experts would be happy to chat to try to help and troubleshoot the mobile app issues. Please connect with us at 1-800-769-2555. Hoping to hear from you soon! – Jeni-Lee

Francois Beauseigle June 20, 2017

Doesn't work most of the time so I ended trying to use it only at self-checkout places (less embarrassing). Tried the app on several phones since they launched it but they never got it working well. Finally uninstalled it and will never use it again. I would come back to use my RBC accounts anytime when they start using Android Pay. Really RBC if you wanted your customers to use your own mobile payment solution you should've built it right. I like your RBC mobile app though !

Mi Ho June 22, 2017

The top bar for navigation is now down further cutting the top row of icons in half. When trying to change the number of days to view in 'Activities' it is now impossible to do. Information in other functions is hidden under the bar now. This has been going on in the last to updates of the app. Any chance of a fix?

Royal Bank of Canada August 12, 2016

We appreciate your feedback Mi. To look into this, please connect with our Direct Investing advisors at 1-800-769-2560. We look forward to your call. -- Brian

Josh Stewart June 30, 2017

This App is down more than its up. Please put more effort into trouble shooting because you are dealing with peoples lives here. Most if us don't have time for our banking App to glitch so you can have some untested feature go wrong and screw things up.

Chris Siegman July 19, 2017

The drop down menus for accts and payees work sporadically at best. It was frustrating having to wait for the menus to drop and sometimes they just don't. Gave up and back to paying bills online through a browser

June 24, 2017

App hasn't been working the past 2 days. Wanted to make an E-transfer and transfer money within my accounts... But it keeps saying technical issues. Really annoying.

Royal Bank of Canada June 24, 2017

Hi there, if you're using Wi-Fi, try changing to data/cellular or moving to another Wi-Fi network, if possible. If you're using data/celllular, change to airplane mode and back. If you're still getting the error message, please reach our to our mobile experts at 1-800-769-2555 as they will be able to troubleshoot this further with you. -- Angela

Marc Johnston June 30, 2017

It does everything I need it to do..i have absolutely no issues with it. 5 stars for me. Well I spoke to soon it's June 30th and the last update crashed the one thing I use the most..etransfers. I'll leave it at 5 stars for now. Unless it's not fixed In a timely fashion. I'll stop it if it's not..thats fair I think eh.

Royal Bank of Canada June 25, 2017

This is awesome, Marc! Your 5 – star rating means a lot and we’re glad the app meets your needs! -- Michael

Jesse Schulz June 30, 2017

Update, even worse now. Over a year later and still can't receive e transfers with the app. Now i can't select a recipient to send e transfers to. Might miss my rent payment because of this garbage. Still lacking basic functionality for accepting e transfers. When you go to accept an e transfer via email it doesn't open in the app, it asks you to to install the rbc app, which is already installed. My old phone did this, and my new one does too.

Royal Bank of Canada December 11, 2016

Hi Jesse - we recommend calling 1-800-769-2555 to look into this together. -- Dustin

Johnathan McIlvride June 30, 2017

When it works it works. The key word "when". Half the time the app is either experiencing technical difficulties or it's lagging horribly when trying to connect or login. It's really frustrating when all you want to do is see your balance. I liked the wallet they had going which let you see your balance without logging in but they took it away. I feel like a bank should be able to afford a better IT team to keep their app running 24/7.

alison boros July 1, 2017

Everything was fine until yesterday. Now I can't send my landlord our rent via etransfer, or any etransfer for that matter, because all of a sudden this feature has stopped! Fix your etransfer, guys, stat! I've already uninstalled and reinstalled multiple times and it's still unable to let me.

Royal Bank of Canada July 1, 2017

Hi Alison, INTERAC is currently having some technical issues - they're working to resolve but there is no ETA at this time. -- Dustin

katie Bee July 1, 2017

Im changing my rating for the app. Originally, my low star rating was because of the inconvenience of not being able to e-transfer money. After doing some investigating, I've found out that it's not just RBC having e-transfer issues. Its the actual company, "Interac". RBC was quick to respond back to me and apologize (although they should have just said it wasn't anything on their end). That was my only issue with this app. Thanks for the quick response RBC

Royal Bank of Canada July 2, 2017

Thanks for the update Katie - we appreciate the review! -- Dustin

Lauren Jones July 6, 2017

This app used to be perfect, but a few months ago I began having problems depositing money. Works fine on desktop but suddenly it's not being recognized that I already have the app and that it's up to date. Now whenever I go to try to deposit money on my app, it kicks me out to a screen that gives me the option to download the app or continue to the site. Frustrating and not convenient. Pleased with all functions aside from this major flaw.

Royal Bank of Canada July 6, 2017

Hi Lauren, if you're using a Gmail app to retrieve your emails, there may be a setting that is causing an issue. In your Gmail app, go into the settings and look for 'Open web links in Gmail' and uncheck this option. If this doesn't help, or if you're using a different mail app, please give us a call at 1-800-769-2555. Thanks. -- Stephen

J. Thomas July 6, 2017

This was a great App until the last update. I can no longer see my Visa account. Which makes thing's difficult since I have gone paperless at RBC's suggestion. Please fix this long before month's end!!!

Royal Bank of Canada July 6, 2017

Thanks for reaching out. Have you spoken with our experts? Pls reach out at 1-800-769-2555 so we can try to help. --Jennifer

Michael Chan July 7, 2017

I have trouble with the login. My login ID got locked every time I attempted to logon with a wrong password only ONCE. It doesn't give me a second chance to log in again. So I have to reset my password only because of just one failed login attempt. This is too much, typing with a smartphone keypad is already somewhat a challenge, but need to remember so many different passwords frequently is even worse. I think you need to consider user experience before launching your app.

Royal Bank of Canada July 7, 2017

Hi Michael, while we've had some reports of this happening, this is not intended behavior on our app. Please try uninstalling/reinstalling the app to see if that resolves the issue for you and if not, connect with us at 1-800-769-2555 for help troubleshooting. Thanks. -- Scott

Fivefths Unamended June 21, 2017

Since the second last update I am no longer able to sign into the app. I get an error message saying "Sorry we are having technical issues at the moment. Try again later." This has been nearly a week of technical issues. Absolutely ridiculous for the biggest bank in the country. What an embarrassment.

Royal Bank of Canada June 21, 2017

Hi there, we recommend connecting directly with one of our digital experts so they can look into this further and do some troubleshooting with you. They can be reached at 1-800-769-2555. -- Sandra

Gavin D June 27, 2017

Worst banking experience ever. Every time, after 3 days or so, I go to sign on, wrong password. I try again, locked out. Now I have to reset my password on my laptop. If I enable fingerprint as a sign-on, I'm locked out after 24hrs. Asked the bank about it, they have no explanation. Due to it being the biggest annoyance, will return to online banking via PC, or using an ATM. Thanks for nothing.

Patrick Cardin July 5, 2017

I've enable the fingerprint option but each time I login, it's asking me a security question!!? Very anoying

Royal Bank of Canada July 5, 2017

Hi Patrick, we'd like our experts to troubleshoot this with you. Please give them a call at 1-800-769-2555 and they will be happy to help. -- Elodie

July 13, 2017

Can't use the mobile cheque deposit without the app signing me out in the middle of the process. The mobile cheque deposit feature was the main reason why I downloaded the app, which means the app is pretty useless to me now. Shame because it used to work before the update on my other phone. Since I bought the same phone, I'm assuming it's a problem with the update. UPDATE: I've changed my review from a 2 to a 4. After posting a poor review, the developer responded with a contact number. A tech helped me with the issue and it now works! Remember to RESTART your phone after uninstalling the app before you install it again. I hope this helps.

Royal Bank of Canada July 13, 2017

We're happy to hear you were able to get your issue resolved. Thanks for taking the time to keep us updated! -- Stephen