# (Thebeardedcoffeeaddict)
This app has typically been spot on and sometimes better tracking than the accounts it is tracking. BUT the last month or so has been horrible. It started where I had to log into Amazon multiple times a week. For the last couple of weeks, it will not link to Amazon at all. I've tried every possible fix as well. I do love the app, but if this can't be fixed, I don't think I will be keeping the app. The app still works for the most part but not with Amazon.
92 people found this review helpful
Shopify Inc.
April 20, 2024
Thank you for your feedback! We are aware of this issue and working on a resolution as soon as we can. -Olivia, Shop Support
Jared Randle
There's something wrong with the app. I restarted my phone, and immediately it's saying that "Shop keeps stopping", without me even launching the app. It keeps throwing up the error message and it's (Just did it AGAIN) making my phone freeze. I tried launching the app to try to fix it, but it immediately crashes or force closes. So, I don't have to open it in order for it to malfunction, and I can't even (and there it is AGAIN) use it anymore. Idk what the issue is, but it's too much (ONCE MORE)
91 people found this review helpful
Hey there! Thanks for taking the time to review Shop. We're sorry to hear you didn't have a great experience with our app and we would love to understand the issues you experienced. If you're open to it, please reach out to us here: https://shopify.link/bmyj. We'd be happy to take a look at this issue to find a resolution! - Shay, Shop Support
Glenda Flores
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Tracking issues. Disconnecting from Amazon. Manually having to update status of packages. This has been an ongoing problem. It's quite annoying when you have deliveries expected and their status is unknown because it refuses to update the Amazon. I have tried numerous times to reconnect my account only to see it stuck in a flashing white screen. This used to be more reliable than the post office and now........... I hope to this issue corrected as I see I'm not the only having this problem. 😑
40 people found this review helpful
Shopify Inc.
April 19, 2024
Hey there! Thanks for taking the time to review Shop. We would love to understand the issues you're experiencing with using the Shop app. If you're open to it, please reach out to us here: https://bit.ly/3FAFUbg. We'd be happy to take a closer look at this issue to find a resolution! -Iris, Shop Support