My Telstra

Telstra Limited

About this app

Tracking your order? Making a payment? Getting help?

It’s quicker in the app.

Get in touch
• Just send us a message and you’ll be notified when we reply.

Manage your account
• Update personal details, track payments, manage your services and more.

Recharge your service
• Track your usage, turn on auto recharge, and get in control of your plan.

Check your internet speed
• Monitor outages, restart your modem and check your internet speed.

Telstra Plus
• Access exclusive offers and get rewarded just by making your payments on time.

Shop the latest
• From devices to accessories, shop the latest tech at your fingertips.

Troubleshooting that actually works
• With 98% of queries resolved in-app, you’re just a few taps away from getting on with your day.

Ratings and reviews

Needs work. Slow to start up, almost always hangs after secure sign in requiring a quit and restart. Once started features such as usage are easily accessible but heavily gladden with product ads - this reads as a sales/ad platform first and customer support tool a distant second. Many purchases and services reroute to the website (why have the app?)

The App from time to time generates notifications. In order to read the notification the user is required to click on the notification and is taken to a Web page where they are requested to input their user ID and password. The Telstra App is training its users to click on links and disclose the very information a scammer would be seeking. Update: My Telstra App Support Team have advised me to turn off App Notifications so I will not see any notifications from My Telstra. Problem solved for me.

I don't have trouble spending the app. However it's almost impossible to navigate to the actual section you require first go. Then it's hit or miss whether you can get the app to perform the task you need it to do. it's really annoying when you get error messages for simple things like trying to check which devices are connected to the wifi . I find the chat AI help to be particularly useless

What’s new

Check your usage history
Quickly access up to 24 months of call, SMS and data usage for any service on your account.

Keep on top of your emails
If you have a Telstra mailbox, you can now manage it in 'Services'.