My TELUS

TELUS

About this app

With the My TELUS app, view and pay your bills easily and securely, enable data limit notifications and manage your services anytime, anywhere - so that you can get back to what’s important to you.

Plus, enjoy the added security of logging in with 2-step verification, and facial or fingerprint recognition. Have a question? Get support with our TELUS Assist chatbot 24/7, even while you’re on the go.

Easily access your account to:
Pay by credit card (Visa, Mastercard), through your bank or set up pre-authorized payments
Check account balances
Update your profile
Learn about special offers and rewards

Mobility customers can:
Monitor monthly data, text and voice usage
Download and view past bills
Set data limits and turn overage protection on or off
Customize add-ons, such as Easy Roam, international texting, data top-ups or Fast Pass

Home Services customers can:
Upgrade internet plan
Monitor data usage
Easily manage Pik TV and Optik TV channels, theme packs and premium selections
Manage Wi-Fi

Enjoying My TELUS? Please take a few minutes to rate us and tell us what you think.

Please note:
My TELUS requires Android 5.0 and up.
Select small business accounts are supported, but Corporate and Enterprise accounts are not yet eligible.

Ratings and reviews

I tried to pay my monthly phone bill through this app using an RBC credit card. The app showed the payment as declined, however, it was still posted to my credit card. The bank is telling me I will likely have to dispute the charge, as it was approved by them and is still pending. Telus has no record of the payment ever coming through, erroring out, or being pending. I will never use this app again for bill payments, that is unfair and is completely ridiculous. Now I will be charged a late fee.

I can never find what I'm looking for in this app. Nothing is working correctly. Try to change my plan it takes me on a circular journey of picking my plan then picking my device and line, then looking for the new plan I already found. To not being able to find the plan I found previously, to choong my device. I don't need 200 gigs of data I just need an affordable phone plan. Talk and text that's all I need. Its impossible to find affordable phone plans or even get help on the app. DO BETTER!!

This app is a joke. Doesn't save log-in information properly, so even though I opt to save my sign in information for easy access, every time I log in, I need my password. Now, I can't even get into do anything on my account as it asks me for the verification code sent to my app. I can't get to it because I am already in the app!!! I wish there were more than 2 options for Internet in this province. 😕

What's new

We've made a number of small improvements to ensure the app runs faster and more smoothly.