My TELUS

TELUS

About this app

With the My TELUS app, view and pay your bills easily and securely, enable data limit notifications and manage your services anytime, anywhere - so that you can get back to what’s important to you.

Plus, enjoy the added security of logging in with 2-step verification, and facial or fingerprint recognition. Have a question? Get support with our TELUS Assist chatbot 24/7, even while you’re on the go.

Easily access your account to:
Pay by credit card (Visa, Mastercard), through your bank or set up pre-authorized payments
Check account balances
Update your profile
Learn about special offers and rewards

Mobility customers can:
Monitor monthly data, text and voice usage
Download and view past bills
Set data limits and turn overage protection on or off
Customize add-ons, such as Easy Roam, international texting, data top-ups or Fast Pass

Home Services customers can:
Upgrade internet plan
Monitor data usage
Easily manage Pik TV and Optik TV channels, theme packs and premium selections
Manage Wi-Fi

Enjoying My TELUS? Please take a few minutes to rate us and tell us what you think.

Please note:
My TELUS requires Android 5.0 and up.
Select small business accounts are supported, but Corporate and Enterprise accounts are not yet eligible.

Ratings and reviews

I tried to pay my monthly phone bill through this app using an RBC credit card. The app showed the payment as declined, however, it was still posted to my credit card. The bank is telling me I will likely have to dispute the charge, as it was approved by them and is still pending. Telus has no record of the payment ever coming through, erroring out, or being pending. I will never use this app again for bill payments, that is unfair and is completely ridiculous. Now I will be charged a late fee.

Extremely confusing layout when bills are prepaid. Not to mention still owing money when I overpay the amount to top up each time. I still get alerts telling me I'm owing when I pay 15$ more than my bill each month on purpose to build up emergency credit for later payments if needed. My money keeps disappearing, im not seeing bounce backs with my bank and every month I keep being told I owe 3-7$ extra depending on the month when I pay the same amount of $15 more than my bill states every month.

The service is so inconsistent and unreliable, it's nearly consistent. Virtually impossible to find the right person in the right department for your problem. You ask fit a supervisor and if you miss the call they give you tge general customer line to return them a call. So hours of wasted time on tge phone to be told, try this, try that, oh reset you modem and reboot. I shouldn't have to reboot daily. It's 2024. Telus.

What's new

We’ve enabled a few new features on the My TELUS app.
You'll see a new discount available on eligible plans for customers who set up pre-authorized payments.
The available discounts and how to take advantage of them will be easier to understand within the app.
We are always making improvements to the app - stay tuned for more