My TELUS

4.0
64.8K reviews
5M+
Downloads
Content rating
Everyone
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About this app

With the My TELUS app, view and pay your bills easily and securely, enable data limit notifications and manage your services anytime, anywhere - so that you can get back to what’s important to you.

Plus, enjoy the added security of logging in with 2-step verification, and facial or fingerprint recognition. Have a question? Get support with our TELUS Assist chatbot 24/7, even while you’re on the go.

Easily access your account to:
Pay by credit card (Visa, Mastercard), through your bank or set up pre-authorized payments
Check account balances
Update your profile
Learn about special offers and rewards

Mobility customers can:
Monitor monthly data, text and voice usage
Download and view past bills
Set data limits and turn overage protection on or off
Customize add-ons, such as Easy Roam, international texting, data top-ups or Fast Pass

Home Services customers can:
Upgrade internet plan
Monitor data usage
Easily manage Pik TV and Optik TV channels, theme packs and premium selections
Manage Wi-Fi

Enjoying My TELUS? Please take a few minutes to rate us and tell us what you think.

Please note:
My TELUS requires Android 5.0 and up.
Select small business accounts are supported, but Corporate and Enterprise accounts are not yet eligible.
Updated on
Apr 5, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
No data collected
Learn more about how developers declare collection
Data is encrypted in transit
Data can’t be deleted

Ratings and reviews

4.0
64.3K reviews
lllNiaNlll
August 21, 2021
I tried to pay my monthly phone bill through this app using an RBC credit card. The app showed the payment as declined, however, it was still posted to my credit card. The bank is telling me I will likely have to dispute the charge, as it was approved by them and is still pending. Telus has no record of the payment ever coming through, erroring out, or being pending. I will never use this app again for bill payments, that is unfair and is completely ridiculous. Now I will be charged a late fee.
60 people found this review helpful
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Max-Antoine Bussières
February 20, 2024
I always find it funny when a tech company can't figure out how to make an app that isn't pure garbage... until it's for my internet and phone service and that company makes it necessary to use. Then, I don't find it so funny... If you're forcing customers to use your trash app, at the very least, make it usable for more than 10% of it's intended purpose. Fix the app so I don't have to wait hours on the phone to speak to someone about a thing i could've fixed in 2 minutes on the app...
12 people found this review helpful
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Jeff Stanley
February 9, 2024
This app has been broken for months now and no updates to fix it and correct the issue. It doesn't show any usage for data or text anymore. I see that I'm not the only one having this issue (Oct 2023). *EDIT* - App issues finally fixed. I am able to view usage details again
12 people found this review helpful
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What's new

We've made a number of small improvements to ensure the app runs faster and more smoothly.