My TELUS

TELUS

About this app

With the My TELUS app, view and pay your bills easily and securely, enable data limit notifications and manage your services anytime, anywhere - so that you can get back to what’s important to you.

Plus, enjoy the added security of logging in with 2-step verification, and facial or fingerprint recognition. Have a question? Get support with our TELUS Assist chatbot 24/7, even while you’re on the go.

Easily access your account to:
Pay by credit card (Visa, Mastercard), through your bank or set up pre-authorized payments
Check account balances
Update your profile
Learn about special offers and rewards

Mobility customers can:
Monitor monthly data, text and voice usage
Download and view past bills
Set data limits and turn overage protection on or off
Customize add-ons, such as Easy Roam, international texting, data top-ups or Fast Pass

Home Services customers can:
Upgrade internet plan
Monitor data usage
Easily manage Pik TV and Optik TV channels, theme packs and premium selections
Manage Wi-Fi

Enjoying My TELUS? Please take a few minutes to rate us and tell us what you think.

Please note:
My TELUS requires Android 5.0 and up.
Select small business accounts are supported, but Corporate and Enterprise accounts are not yet eligible.

Ratings and reviews

The app is ok for seeing your usage but full of ads trying to sell you services. I would like to log in and be able to see what plan I have and what is included. Try to find that, it's next to impossible. Maybe try to make an app that is actually useful and not just a marketing tool. When I try to log in on the web it says to open the Telus app for a code but there never once has been a code even though I have two factor authentication set up, so i am unable to log in on the web. Frustrating

Latest update is broken. I have been trying to log into the newest version of this app with absolutely no success. It keeps saying "Something went wrong" and remaining on the login page, although I still get an email notifying me that there was a login to my account. I don't know if it's bc I'm on a new phone (with my same old SIM card), but it's very frustrating. Reading other reviews it appears this has been an issue fot some users for at least 3 months. No responses to any reviews by Telus.

This app is so flaky. It has trouble remembering passwords and recently wouldn't let me log in at all. I figured out what was causing the issue. I had NordVPN on, but why does that affect your app? Come on, Telus, get this app working properly. It's 2026, we shouldn't be having these issues. This is 2012 app issues, this is early smartphone issues. Let's wake up and get something functional. Also laggy.

What’s new

We've made a number of small improvements to ensure the app runs faster and more smoothly.