Verizon Care Smart

Verizon Consumer Group

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About this app

The Verizon Care Smart app lets you activate and manage Care Smart’s Get Help– Professional Monitoring service, as well as other Care Smart features, on eligible models* of Samsung Galaxy Watch (Wear OS) and Google Pixel Watch (Wear OS) and Apple Watch connected through a valid plan to the Verizon network. Use the Care Smart app to set up Care Smart’s Get Help - Professional Monitoring (subscription required). A Get Help agent responds 24/7 when you tap the watch’s Get Help button or when the watch reports a fall. As needed, the agent can notify emergency services with your location and can also conference in a trusted personal contact. Your Trust Circle contacts can view your location and are notified when the agent closes your case. Care Smart Tile and Complication provides you with a quick shortcut to reach Professional Monitoring services in an emergency.

(In contrast, the Verizon Care Smart Watch is also compatible with the Care Smart app, but that watch does not support the Get Help services. However, it does allow the watch user’s Trust Circle contacts to communicate with and locate the watch by using the Care Smart app.)

Care Smart Get Help - Professional Monitoring for eligible models of Samsung Galaxy Watch (Wear OS) and Google Pixel Watch (Wear OS) and Apple Watch is now available as part of the Verizon MyPlan SmartWatch Data and Safety Perk. Learn more here: https://www.verizon.com/solutions-and-services/add-ons/safety/smartwatch-data-safety-perk/

*Care Smart is available for these Wear OS devices: Google Pixel Watch and Samsung Galaxy Watch4 and later. Care Smart is also available for Apple Watch 4 and later.

Ratings and reviews

Was working great until the newest update. The map scale keeps changing. It starts at 400 miles on the scale, then I tap the screen to zoom in, and it zooms to 200 miles, 4000 miles, 1 mile, 400 feet, and the only way to get a zoom in that is usefull is opening it in mapview. It's not good when you need a fast location.

Disappointed! I just got the app upgrade (not my choice) and I am so disappointed in the satellite tracking image. Since Oct I have used this for my 12 yr old and LOVED the tracking feature. Image was clear, close up, and accurate. Now it's so far away there's almost no point. I thought graphics were supposed to improve...this is worse. 👎

This was fantastic and I loved it......until the update. Messages and notifications are late or come in the next day. Map graphics are awful now. Messaging is messed up, half the box is behind my keyboard with no way to put it back where it was pre-update. I can't see what I'm typing. Verizon needs to fix the update and issue another. Why "fix" it if it wasn't broke?!?! SUPER disappointed!!

What's new

bug fixes